Document Detail


The status of TQM in healthcare.
MedLine Citation:
PMID:  10181447     Owner:  NLM     Status:  MEDLINE    
Abstract/OtherAbstract:
The face of the healthcare industry has changed dramatically over the last few years. This study examines the literature related to Total Quality Management (TQM) and Benchmarking (BM) applications in healthcare. Recommendations for healthcare managers and administrators, as they chart operational and strategic directions for their organization, are provided. In this context, a conceptual framework which stresses the significance of viewing the healthcare organization as an open system is provided. The framework underscores the fact that TQM and BM efforts should not be viewed in isolation. Rather, these efforts should be viewed as an integral part of the operational and strategic facets of the healthcare organization.
Authors:
M M Yasin; K A Meacham; J Alavi
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Publication Detail:
Type:  Journal Article; Review    
Journal Detail:
Title:  Health marketing quarterly     Volume:  15     ISSN:  0735-9683     ISO Abbreviation:  Health Mark Q     Publication Date:  1998  
Date Detail:
Created Date:  1998-08-25     Completed Date:  1998-08-25     Revised Date:  2005-11-16    
Medline Journal Info:
Nlm Unique ID:  8306485     Medline TA:  Health Mark Q     Country:  UNITED STATES    
Other Details:
Languages:  eng     Pagination:  61-84     Citation Subset:  H    
Affiliation:
Department of Management and Marketing, East Tennessee State University, Johnson City 37614, USA. iaxyasin@etsu.etsu-tn.edu
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MeSH Terms
Descriptor/Qualifier:
Benchmarking*
Diffusion of Innovation
Health Services Research
Hospital Administration / standards
Joint Commission on Accreditation of Healthcare Organizations
Organizational Case Studies
Total Quality Management*
United States

From MEDLINE®/PubMed®, a database of the U.S. National Library of Medicine


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