| The status of TQM in healthcare. | |
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MedLine Citation:
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PMID: 10181447 Owner: NLM Status: MEDLINE |
Abstract/OtherAbstract:
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The face of the healthcare industry has changed dramatically over the last few years. This study examines the literature related to Total Quality Management (TQM) and Benchmarking (BM) applications in healthcare. Recommendations for healthcare managers and administrators, as they chart operational and strategic directions for their organization, are provided. In this context, a conceptual framework which stresses the significance of viewing the healthcare organization as an open system is provided. The framework underscores the fact that TQM and BM efforts should not be viewed in isolation. Rather, these efforts should be viewed as an integral part of the operational and strategic facets of the healthcare organization. |
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Authors:
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M M Yasin; K A Meacham; J Alavi |
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Publication Detail:
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Type: Journal Article; Review |
Journal Detail:
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Title: Health marketing quarterly Volume: 15 ISSN: 0735-9683 ISO Abbreviation: Health Mark Q Publication Date: 1998 |
Date Detail:
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Created Date: 1998-08-25 Completed Date: 1998-08-25 Revised Date: 2005-11-16 |
Medline Journal Info:
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Nlm Unique ID: 8306485 Medline TA: Health Mark Q Country: UNITED STATES |
Other Details:
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Languages: eng Pagination: 61-84 Citation Subset: H |
Affiliation:
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Department of Management and Marketing, East Tennessee State University, Johnson City 37614, USA. iaxyasin@etsu.etsu-tn.edu |
Export Citation:
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APA/MLA Format Download EndNote Download BibTex |
| MeSH Terms | |
Descriptor/Qualifier:
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Benchmarking* Diffusion of Innovation Health Services Research Hospital Administration / standards Joint Commission on Accreditation of Healthcare Organizations Organizational Case Studies Total Quality Management* United States |
From MEDLINE®/PubMed®, a database of the U.S. National Library of Medicine
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