| The normalization of deviance in healthcare delivery. | |
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MedLine Citation:
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PMID: 20161685 Owner: NLM Status: Publisher |
Abstract/OtherAbstract:
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Many serious medical errors result from violations of recognized standards of practice. Over time, even egregious violations of standards of practice may become "normalized" in healthcare delivery systems. This article describes what leads to this normalization and explains why flagrant practice deviations can persist for years, despite the importance of the standards at issue. This article also provides recommendations to aid healthcare organizations in identifying and managing unsafe practice deviations before they become normalized and pose genuine risks to patient safety, quality care, and employee morale. |
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Authors:
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John Banja |
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Publication Detail:
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Type: JOURNAL ARTICLE |
Journal Detail:
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Title: Business horizons Volume: 53 ISSN: 0007-6813 ISO Abbreviation: - Publication Date: 2010 |
Date Detail:
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Created Date: 2010-7-13 Completed Date: - Revised Date: - |
Medline Journal Info:
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Nlm Unique ID: 9878134 Medline TA: Bus Horiz Country: - |
Other Details:
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Languages: ENG Pagination: 139 Citation Subset: - |
Affiliation:
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Center for Ethics, Emory University, 1531 Dickey Drive, Atlanta, GA 30322 U.S.A, jbanja@emory.edu. |
Export Citation:
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| MeSH Terms | |
Descriptor/Qualifier:
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| Grant Support | |
ID/Acronym/Agency:
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UL1 RR025008-03//NCRR NIH HHS |
From MEDLINE®/PubMed®, a database of the U.S. National Library of Medicine
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