Document Detail

The normalization of deviance in healthcare delivery.
MedLine Citation:
PMID:  20161685     Owner:  NLM     Status:  Publisher    
Many serious medical errors result from violations of recognized standards of practice. Over time, even egregious violations of standards of practice may become "normalized" in healthcare delivery systems. This article describes what leads to this normalization and explains why flagrant practice deviations can persist for years, despite the importance of the standards at issue. This article also provides recommendations to aid healthcare organizations in identifying and managing unsafe practice deviations before they become normalized and pose genuine risks to patient safety, quality care, and employee morale.
John Banja
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Publication Detail:
Journal Detail:
Title:  Business horizons     Volume:  53     ISSN:  0007-6813     ISO Abbreviation:  -     Publication Date:  2010  
Date Detail:
Created Date:  2010-7-13     Completed Date:  -     Revised Date:  -    
Medline Journal Info:
Nlm Unique ID:  9878134     Medline TA:  Bus Horiz     Country:  -    
Other Details:
Languages:  ENG     Pagination:  139     Citation Subset:  -    
Center for Ethics, Emory University, 1531 Dickey Drive, Atlanta, GA 30322 U.S.A,
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Grant Support
UL1 RR025008-03//NCRR NIH HHS

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