| A new game plan for C players. | |
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MedLine Citation:
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PMID: 12964469 Owner: NLM Status: MEDLINE |
Abstract/OtherAbstract:
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It's a big driver of business success, but one that executives are loath to talk about: upgrading the talent pool by weeding out "C" players from management. These aren't the incompetent or unethical managers whom organizations dismiss without a backward glance; C performers deliver results that are acceptable--barely--but they fail to innovate or to inspire the people they lead. The authors of The War for Talent have studied what it takes to upgrade an organization's talent pool. In this article, they explore the hidden costs of tolerating under-performance and acknowledge the reasons why executives may shy away from dealing decisively with C players. They recommend that organizations take an "iron hand in a velvet glove" approach to managing subpar performers. That is, companies should establish rigorous, disciplined processes for assessing and dealing with low-performing managers but still treat them with respect. The authors outline three ironhanded steps. First, executives must identify C players by evaluating their talents and distributing employee performances along an assessment curve. Second, executives must agree on explicit action plans that articulate the improvements or changes that C performers must achieve within six to 12 months. And third, executives should hold managers accountable for carrying out the action plans. Without such discipline, procrastination, rationalization, and inaction will prevail. The authors also emphasize the need for the "velvet glove." Executives must ensure that low performers are treated with dignity, so they should offer candid feedback, instructive coaching, and generous severance packages and outplacement support. The authors' approach isn't about being tough on people; it's about being relentlessly focused on performance. |
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Authors:
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Beth Axelrod; Helen Handfield-Jones; Ed Michaels |
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Publication Detail:
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Type: Journal Article |
Journal Detail:
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Title: Harvard business review Volume: 80 ISSN: 0017-8012 ISO Abbreviation: Harv Bus Rev Publication Date: 2002 Jan |
Date Detail:
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Created Date: 2003-09-10 Completed Date: 2003-10-10 Revised Date: 2004-11-17 |
Medline Journal Info:
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Nlm Unique ID: 9875796 Medline TA: Harv Bus Rev Country: United States |
Other Details:
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Languages: eng Pagination: 80-8, 126 Citation Subset: H |
Affiliation:
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McKinsey & Company, Stamford, Connecticut, USA. |
Export Citation:
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APA/MLA Format Download EndNote Download BibTex |
| MeSH Terms | |
Descriptor/Qualifier:
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Administrative Personnel
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standards* Commerce / organization & administration Employee Performance Appraisal Humans Personnel Loyalty* Personnel Management / methods* United States |
From MEDLINE®/PubMed®, a database of the U.S. National Library of Medicine
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