| A model for demand management in a managed care environment. | |
| | |
MedLine Citation:
|
PMID: 10803007 Owner: NLM Status: MEDLINE |
Abstract/OtherAbstract:
|
Downsizing of personnel and budgets demands effective means of managing patients' demand for care to ensure that care assets are appropriately utilized. Preliminary data indicate that the Central Triage concept of demand management is effective, efficient, and satisfactory to patients. As a centralized portal to care for individuals presenting without appointments, registered nurses screen and triage via protocol. The nurses send patients to the Emergency Center, make same-day appointments, or provide self-care education as indicated. During the first 9 months of operation, Central Triage inprocessed 35,231 patients. Twenty-three percent were determined to have self-care deficits and received education to assist them in meeting their current self-care demands. Follow-up of 10% of the patients receiving self-care education revealed that 88% improved without further intervention and 95% were satisfied with the care they received. Central Triage has demonstrated an annual cost avoidance exceeding $2,500,000. |
| | |
Authors:
|
E McGraw; H Barthel; M Arrington |
Related Documents
:
|
10185377 - Managed care: us research evidence and its lessons for the nhs. 20391657 - The home-based chronic care model: a platform for partnership for the provision of a pa... 18344827 - Case manager role definitions: do they make an organizational impact? 10135347 - Patient focused care. health management guide. 19112927 - The evolution of palliative care and the relevance to residential aged care: understand... 21700767 - What makes migrant live-in home care workers in elder care be satisfied with their job? |
Publication Detail:
|
Type: Journal Article |
Journal Detail:
|
Title: Military medicine Volume: 165 ISSN: 0026-4075 ISO Abbreviation: Mil Med Publication Date: 2000 Apr |
Date Detail:
|
Created Date: 2000-05-25 Completed Date: 2000-05-25 Revised Date: 2004-11-17 |
Medline Journal Info:
|
Nlm Unique ID: 2984771R Medline TA: Mil Med Country: UNITED STATES |
Other Details:
|
Languages: eng Pagination: 305-8 Citation Subset: IM |
Affiliation:
|
Blanchfield Army Community Hospital, Fort Campbell, KY 42223, USA. |
Export Citation:
|
APA/MLA Format Download EndNote Download BibTex |
| MeSH Terms | |
Descriptor/Qualifier:
|
Emergency Service, Hospital
/
organization & administration* Health Services Research Hospitals, Community / organization & administration* Hospitals, Military / organization & administration* Humans Kentucky Managed Care Programs / organization & administration* Models, Organizational* Needs Assessment / organization & administration* Primary Health Care / organization & administration* Program Evaluation Triage / organization & administration* |
From MEDLINE®/PubMed®, a database of the U.S. National Library of Medicine
Previous Document: Solid waste management practices in U.S. Army medical treatment facilities.
Next Document: The cost-effectiveness of varicella screening and vaccination in U.S. Army recruits.