| The impact of participative management perceptions on customer service, medical errors, burnout, and turnover intentions. | |
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MedLine Citation:
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PMID: 19413167 Owner: NLM Status: MEDLINE |
Abstract/OtherAbstract:
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Numerous challenges confront managers in the healthcare industry, making it increasingly difficult for healthcare organizations to gain and sustain a competitive advantage. Contemporary management challenges in the industry have many different origins (e.g., economic, financial, clinical, and legal), but there is growing recognition that some of management's greatest problems have organizational roots. Thus, healthcare organizations must examine their personnel management strategies to ensure that they are optimized for fostering a highly committed and productive workforce. Drawing on a sample of 2,522 employees spread across 312 departments within a large U.S. healthcare organization, this article examines the impact of a participative management climate on four employee-level outcomes that represent some of the greatest challenges in the healthcare industry: customer service, medical errors, burnout, and turnover intentions. This study provides clear evidence that employee perceptions of the extent to which their work climate is participative rather than authoritarian have important implications for critical work attitudes and behavior. Specifically, employees in highly participative work climates provided 14 percent better customer service, committed 26 percent fewer clinical errors, demonstrated 79 percent lower burnout, and felt 61 percent lower likelihood of leaving the organization than employees in more authoritarian work climates. These findings suggest that participative management initiatives have a significant impact on the commitment and productivity of individual employees, likely improving the patient care and effectiveness of healthcare organizations as a whole. |
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Authors:
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Ingo Angermeier; Benjamin B Dunford; Alan D Boss; R Wayne Boss |
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Publication Detail:
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Type: Journal Article |
Journal Detail:
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Title: Journal of healthcare management / American College of Healthcare Executives Volume: 54 ISSN: 1096-9012 ISO Abbreviation: J Healthc Manag Publication Date: 2009 Mar-Apr |
Date Detail:
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Created Date: 2009-05-05 Completed Date: 2009-06-02 Revised Date: - |
Medline Journal Info:
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Nlm Unique ID: 9803529 Medline TA: J Healthc Manag Country: United States |
Other Details:
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Languages: eng Pagination: 127-40; discussion 141 Citation Subset: H |
Affiliation:
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Spartanburg Regional Healthcare System, Spartanburg, South Carolina, USA. |
Export Citation:
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| MeSH Terms | |
Descriptor/Qualifier:
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Attitude* Burnout, Professional* Economic Competition Hospital Administrators / psychology* Medical Errors* Personnel Turnover* |
From MEDLINE®/PubMed®, a database of the U.S. National Library of Medicine
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