| A computer-based approach to quality improvement for telephone triage in a community AIDS clinic. | |
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MedLine Citation:
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PMID: 8159333 Owner: NLM Status: MEDLINE |
Abstract/OtherAbstract:
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Observation of the current procedure for telephone triage in a community-based acquired immunodeficiency syndrome (AIDS) clinic and a retrospective chart audit identified opportunities for improvement in the process for the management of telephone triage encounters. Specifically, it pointed out that the nurses faced difficulties in accessing relevant clinical data, and that a large number of data were missing in the documentation for the encounter. Five design goals for a computer-based system to improve the management of the telephone triage encounter were generated by an interdisciplinary project team. A computer-based approach to management of the telephone triage encounter complemented by the development of performance standards and guidelines has the potential to improve both the process of telephone triage and the documentation of the triage encounter. |
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Authors:
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S B Henry; D Borchelt; J G Schreiner; M A Musen |
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Publication Detail:
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Type: Journal Article; Research Support, U.S. Gov't, P.H.S. |
Journal Detail:
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Title: Nursing administration quarterly Volume: 18 ISSN: 0363-9568 ISO Abbreviation: Nurs Adm Q Publication Date: 1994 |
Date Detail:
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Created Date: 1994-05-19 Completed Date: 1994-05-19 Revised Date: 2007-11-14 |
Medline Journal Info:
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Nlm Unique ID: 7703976 Medline TA: Nurs Adm Q Country: UNITED STATES |
Other Details:
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Languages: eng Pagination: 65-73 Citation Subset: N; X |
Export Citation:
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APA/MLA Format Download EndNote Download BibTex |
| MeSH Terms | |
Descriptor/Qualifier:
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Acquired Immunodeficiency Syndrome
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nursing* Community Health Centers / organization & administration, standards*, statistics & numerical data Computer Systems / standards, statistics & numerical data Diagnosis, Computer-Assisted / standards*, statistics & numerical data Documentation / standards*, statistics & numerical data HIV-1* Humans Quality Assurance, Health Care / organization & administration* Retrospective Studies Telephone / standards*, statistics & numerical data Triage / organization & administration, standards*, statistics & numerical data |
| Grant Support | |
ID/Acronym/Agency:
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HS-06330/HS/AHRQ HHS; LM-05208/LM/NLM NIH HHS; LM-07033/LM/NLM NIH HHS |
From MEDLINE®/PubMed®, a database of the U.S. National Library of Medicine
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