Document Detail


A communication competence approach to healthcare worker conflict, job stress, job burnout, and job satisfaction.
MedLine Citation:
PMID:  21385275     Owner:  NLM     Status:  In-Data-Review    
Abstract/OtherAbstract:
The purpose of the current study was to examine the role of communication competence in terms of predicting conflict style, job satisfaction, job stress, and job burnout among 221 healthcare workers. The results indicated that higher communication competence scores were predictive of integrating and obliging conflict styles among healthcare workers although lower communication competence scores were predictive of dominating and avoiding conflict styles. In addition, an integrating conflict style was predictive of reduced stress and increased job satisfaction whereas dominating and avoiding conflict styles were predictive of increased job burnout among the participants. The implications of these findings as well as study limitations are discussed.
Authors:
Kevin B Wright
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Publication Detail:
Type:  Journal Article    
Journal Detail:
Title:  Journal for healthcare quality : official publication of the National Association for Healthcare Quality     Volume:  33     ISSN:  1062-2551     ISO Abbreviation:  J Healthc Qual     Publication Date:    2011 Mar-Apr
Date Detail:
Created Date:  2011-03-09     Completed Date:  -     Revised Date:  -    
Medline Journal Info:
Nlm Unique ID:  9202994     Medline TA:  J Healthc Qual     Country:  United States    
Other Details:
Languages:  eng     Pagination:  7-14     Citation Subset:  H    
Copyright Information:
© 2010 National Association for Healthcare Quality.
Affiliation:
University of Oklahoma.
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