| The case for customer loyalty. | |
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MedLine Citation:
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PMID: 15460948 Owner: NLM Status: MEDLINE |
Abstract/OtherAbstract:
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How does customer loyalty grow? Through good customer experiences. Yet some organizations seem to genuinely fail to understand that they can keep or lose a customer in the proverbial blink of an eye. And in this era of increasing customer demands across all industries, it's important that healthcare financial managers understand the correlation between customer loyalty and customer experience. |
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Authors:
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Arthur C Sturm |
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Publication Detail:
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Type: Journal Article |
Journal Detail:
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Title: Healthcare financial management : journal of the Healthcare Financial Management Association Volume: 58 ISSN: 0735-0732 ISO Abbreviation: Healthc Financ Manage Publication Date: 2004 Sep |
Date Detail:
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Created Date: 2004-10-05 Completed Date: 2004-11-19 Revised Date: - |
Medline Journal Info:
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Nlm Unique ID: 8215859 Medline TA: Healthc Financ Manage Country: United States |
Other Details:
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Languages: eng Pagination: 134, 136, 138 Citation Subset: H |
Affiliation:
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SRK, Chicago, USA. asturm@sturmads.com |
Export Citation:
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APA/MLA Format Download EndNote Download BibTex |
| MeSH Terms | |
Descriptor/Qualifier:
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Consumer Satisfaction* Humans United States |
From MEDLINE®/PubMed®, a database of the U.S. National Library of Medicine
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