Document Detail


The ambivalence of the work of the hotel managers: an approach to ergonomics.
MedLine Citation:
PMID:  22317647     Owner:  NLM     Status:  In-Data-Review    
Abstract/OtherAbstract:
This article uses the contributions of ergonomics to understand the work performed by hotel managers. The concern to understand the job of managers is something new in the ergonomics and few studies address this issue, especially in what concerns the work of hotel managers and its aspects of performance and health, which is the focus of this article. Through a literature review on the subject, it is sought to understand the managers' work activity, the impacts on their health and their organizational performance, as managers take an ambivalent position in organizations, since they have to deal directly with the demands of upper and lower hierarchies in a context of high competition, organizational changes and user requirements. It is then inferred there is a risk of increased work density for managers, bringing negative consequences to their health and organizational performance. This phenomenon, still poorly covered by ergonomics, contributes to a certain invisibility of the manager's work in society as a whole, when the manager may suffer from health problems, which are also common in certain populations of workers who do not take the managerial function.
Authors:
Cyntia Maria de Gois Leite; Ricardo Josématos de Carvalho
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Publication Detail:
Type:  Journal Article    
Journal Detail:
Title:  Work (Reading, Mass.)     Volume:  41     ISSN:  1875-9270     ISO Abbreviation:  Work     Publication Date:  2012 Jan 
Date Detail:
Created Date:  2012-02-09     Completed Date:  -     Revised Date:  -    
Medline Journal Info:
Nlm Unique ID:  9204382     Medline TA:  Work     Country:  Netherlands    
Other Details:
Languages:  eng     Pagination:  5668-70     Citation Subset:  IM    
Affiliation:
Extension and Research Group in Ergonomics, GREP, Production Engineering Program, PEP, Room 48, Federal University of Rio Grande do Norte- UFRN, University Campus, Technology Center, CEP: 59.072-970, Lagoa Nova, Natal, RN, Brazil, Tel/fax: + 55 (0xx84) 3342.2403/9612.8180.
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