Document Detail


Who uses the patient internet portal? The PatientSite experience.
MedLine Citation:
PMID:  16221943     Owner:  NLM     Status:  MEDLINE    
Abstract/OtherAbstract:
OBJECTIVE: Although the patient Internet portal is a potentially transformative technology, there is little scientific information about the demographic and clinical characteristics of portal enrollees and the features that they access. DESIGN: We describe two pilot studies of a comprehensive Internet portal called PatientSite. These pilots include a prospective one-year cohort study of all patients who enrolled in April 2003 and a case-control study in 2004 of enrollees and nonenrollees at two hospital-based primary care practices. MEASUREMENTS: The cohort study tracked patient enrollment and features in PatientSite that enrollees accessed, such as laboratory and radiology results, prescription renewals, appointment requests, managed care referrals, and clinical messaging. The case-control study used medical record review to compare the demographic and clinical characteristics of 100 randomly selected PatientSite enrollees and 100 nonenrollees. RESULTS: PatientSite use grew steadily after its introduction. New enrollees logged in most frequently in the first month, but 26% to 77% of the cohort continued to access the portal at least monthly. They most often examined laboratory and radiology results and sent clinical messages to their providers. PatientSite enrollees were younger and more affluent and had fewer medical problems than nonenrollees. CONCLUSION: Expanding the use of patient portals will require an understanding of obstacles that prevent access for those who might benefit most from this technology.
Authors:
Saul N Weingart; David Rind; Zachary Tofias; Daniel Z Sands
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Publication Detail:
Type:  Journal Article; Research Support, Non-U.S. Gov't; Research Support, U.S. Gov't, P.H.S.     Date:  2005-10-12
Journal Detail:
Title:  Journal of the American Medical Informatics Association : JAMIA     Volume:  13     ISSN:  1067-5027     ISO Abbreviation:  J Am Med Inform Assoc     Publication Date:    2006 Jan-Feb
Date Detail:
Created Date:  2006-01-02     Completed Date:  2006-02-16     Revised Date:  2009-11-18    
Medline Journal Info:
Nlm Unique ID:  9430800     Medline TA:  J Am Med Inform Assoc     Country:  United States    
Other Details:
Languages:  eng     Pagination:  91-5     Citation Subset:  IM    
Affiliation:
Stoneman Center for Quality Improvement, Division of General Medicine and Primary Care, Beth Israel Deaconess Medical Center, and Harvard Medical School, Boston, MA 02115, USA. saul_weingart@dfci.harvard.edu
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MeSH Terms
Descriptor/Qualifier:
Adult
Aged
Aged, 80 and over
Case-Control Studies
Cohort Studies
Female
Humans
Internet / utilization*
Male
Medical Audit
Medical Records Systems, Computerized / utilization*
Middle Aged
Patients*
Pilot Projects
Primary Health Care
Grant Support
ID/Acronym/Agency:
1 K08 HS 11644/HS/AHRQ HHS
Comments/Corrections
Comment In:
J Am Med Inform Assoc. 2006 Sep-Oct;13(5):579; author reply 580   [PMID:  16957050 ]

From MEDLINE®/PubMed®, a database of the U.S. National Library of Medicine


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