Document Detail

Using common work environment metrics to improve performance in healthcare organizations.
MedLine Citation:
PMID:  20644347     Owner:  NLM     Status:  MEDLINE    
This article proposes a comprehensive framework for assessing, reporting and improving the quality of work environments in healthcare organizations across Canada. Healthy work environments (HWEs) contribute to positive outcomes for healthcare employees and physicians. The same HWE ingredients also can reduce operating costs, improve human resources utilization and ultimately lead to higher-quality patient care. We show how health system employers, governments, quality agencies and other stakeholders can implement effective HWE metrics. The common reporting framework and metrics we propose enable managers and policy makers to use HWE ingredients as levers to improve organizational performance. Progress requires the active involvement of stakeholders in developing common metrics, the integration of these metrics into existing measurement and reporting systems, the building in of managerial accountability for work environment quality and support for ongoing improvements at the front lines of care and service delivery.
Graham Lowe; Ben Chan
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Publication Detail:
Type:  Journal Article    
Journal Detail:
Title:  HealthcarePapers     Volume:  10     ISSN:  1488-917X     ISO Abbreviation:  Healthc Pap     Publication Date:  2010  
Date Detail:
Created Date:  2010-07-20     Completed Date:  2010-09-28     Revised Date:  -    
Medline Journal Info:
Nlm Unique ID:  100961305     Medline TA:  Healthc Pap     Country:  Canada    
Other Details:
Languages:  eng     Pagination:  8-23     Citation Subset:  IM    
The Graham Lowe Group Inc.
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MeSH Terms
Efficiency, Organizational*
Health Facilities*
Occupational Health*

From MEDLINE®/PubMed®, a database of the U.S. National Library of Medicine

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