Document Detail

Using the balanced scorecard to mobilize human resources in organizational transformation.
MedLine Citation:
PMID:  18482931     Owner:  NLM     Status:  MEDLINE    
Traditionally, the balanced scorecard (BSC) has been an effective tool in linking measurement to strategy. However, what is least understood is how the BSC can be used to redefine organizational relationships, re-engineer fundamental processes and transform organizational culture, for superior performance in an organization with the same people, services and technology that previously delivered dismal performance. This paper highlights the process and uses York Central Hospital in Toronto, Ontario, Canada as an illustrative example.
Peter Tsasis; Bruce Harber
Publication Detail:
Type:  Journal Article    
Journal Detail:
Title:  Health services management research : an official journal of the Association of University Programs in Health Administration / HSMC, AUPHA     Volume:  21     ISSN:  0951-4848     ISO Abbreviation:  Health Serv Manage Res     Publication Date:  2008 May 
Date Detail:
Created Date:  2008-05-16     Completed Date:  2008-06-24     Revised Date:  -    
Medline Journal Info:
Nlm Unique ID:  8811549     Medline TA:  Health Serv Manage Res     Country:  England    
Other Details:
Languages:  eng     Pagination:  71-80     Citation Subset:  H    
School of Health Policy and Management York University, Toronto, Canada.
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MeSH Terms
Benchmarking / methods*
Diffusion of Innovation*
Health Manpower / organization & administration*
Hospitals, Urban / organization & administration
Organizational Case Studies
Organizational Culture
Organizational Innovation

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