| Use of simulated electronic mail (e-mail) to assess medical student knowledge, professionalism, and communication skills. | |
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MedLine Citation:
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PMID: 20881689 Owner: NLM Status: In-Process |
Abstract/OtherAbstract:
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BACKGROUND: Physicians communicate with patients using electronic mail (e-mail) with increasing frequency. Communication skills specific to e-mail do not appear to be taught explicitly in medical school. Therefore, the effect of an instructive session on effective e-mail communication was examined. METHOD: Four simulated e-mails from a parent were developed. Students responded to an initial e-mail and then participated in a session on effective e-mail communication. Responses to a final e-mail were assessed using a rubric with subscores for medical knowledge, communication, and professionalism. RESULTS: Performance improved from the first to final e-mail response in the overall score and in each subscore. Improvement was sustained over the course of the academic year. Interrater reliability revealed good agreement. CONCLUSIONS: Communicating effectively with patients via e-mail is not intuitive but can be taught. It is feasible to introduce responses to a simulated e-mail case in a clinical clerkship as an assessment tool. |
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Authors:
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Jennifer G Christner; R Brent Stansfield; Jocelyn H Schiller; Arin Madenci; Patricia M Keefer; Ken Pituch |
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Publication Detail:
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Type: Journal Article |
Journal Detail:
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Title: Academic medicine : journal of the Association of American Medical Colleges Volume: 85 ISSN: 1938-808X ISO Abbreviation: Acad Med Publication Date: 2010 Oct |
Date Detail:
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Created Date: 2010-09-30 Completed Date: - Revised Date: - |
Medline Journal Info:
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Nlm Unique ID: 8904605 Medline TA: Acad Med Country: United States |
Other Details:
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Languages: eng Pagination: S1-4 Citation Subset: AIM; IM |
Affiliation:
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University of Michigan, Department of Pediatrics, Ann Arbor, MI 48109-5718, USA. jchristn@med.umich.edu |
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From MEDLINE®/PubMed®, a database of the U.S. National Library of Medicine
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