| Trust that binds: the impact of collective felt trust on organizational performance. | |
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MedLine Citation:
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PMID: 18457488 Owner: NLM Status: MEDLINE |
Abstract/OtherAbstract:
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The impact of employees' collective perceptions of being trusted by management was examined with a longitudinal study involving 88 retail stores. Drawing on the appropriateness framework (March, 1994; Weber, Kopelman, & Messick, 2004), the authors develop and test a model showing that when employees in an organization perceive they are trusted by management, increases in the presence of responsibility norms, as well as in the sales performance and customer service performance of the organization, are observed. Moreover, the relationship between perceptions of being trusted and sales performance is fully mediated by responsibility norms. |
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Authors:
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Sabrina Deutsch Salamon; Sandra L Robinson |
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Publication Detail:
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Type: Journal Article; Research Support, Non-U.S. Gov't |
Journal Detail:
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Title: The Journal of applied psychology Volume: 93 ISSN: 0021-9010 ISO Abbreviation: J Appl Psychol Publication Date: 2008 May |
Date Detail:
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Created Date: 2008-05-06 Completed Date: 2008-07-29 Revised Date: - |
Medline Journal Info:
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Nlm Unique ID: 0222526 Medline TA: J Appl Psychol Country: United States |
Other Details:
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Languages: eng Pagination: 593-601 Citation Subset: IM |
Copyright Information:
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PsycINFO Database Record (c) 2008 APA, all rights reserved. |
Affiliation:
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School of Administrative Studies, York University, Toronto, Ontario, Canada. sdeutsch@yorku.ca |
Export Citation:
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| MeSH Terms | |
Descriptor/Qualifier:
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Adult Cooperative Behavior* Female Humans Male Organizational Culture* Social Behavior* Trust* |
From MEDLINE®/PubMed®, a database of the U.S. National Library of Medicine
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