Document Detail

Training physicians to increase patient trust.
MedLine Citation:
PMID:  11083035     Owner:  NLM     Status:  MEDLINE    
Patient trust in the physician is an important aspect of the patient-physician relationship that has recently become a focus of interest, in part due to the rise of managed care in the US healthcare system. In a previous study, we identified physician behaviours reported by patients as important to establishing their trust in the physician. The current study attempted to modify these behaviours via a short training programme and thereby to increase patient trust and improve associated outcomes. After baseline measurements, 10 physicians were randomized to the intervention group and 10 remained as a control group. While intervention physicians showed a net improvement in 16 of 19 specific patient-reported behaviours when compared to control physicians, these differences were not statistically significant. There was also no significant difference in patient trust, patient satisfaction, continuity, self-reported adherence, number of referrals or number of diagnostic tests ordered. This short training course in a group of self-selected physicians was not a sufficiently strong intervention to achieve the desired effect. Suggestions are given for designing a stronger training intervention.
D H Thom
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Publication Detail:
Type:  Clinical Trial; Journal Article; Randomized Controlled Trial; Research Support, Non-U.S. Gov't    
Journal Detail:
Title:  Journal of evaluation in clinical practice     Volume:  6     ISSN:  1356-1294     ISO Abbreviation:  J Eval Clin Pract     Publication Date:  2000 Aug 
Date Detail:
Created Date:  2000-12-21     Completed Date:  2001-01-11     Revised Date:  2006-11-15    
Medline Journal Info:
Nlm Unique ID:  9609066     Medline TA:  J Eval Clin Pract     Country:  ENGLAND    
Other Details:
Languages:  eng     Pagination:  245-53     Citation Subset:  IM    
Family and Community Medicine, Stanford University School of Medicine, Palo Alto, CA 94304-1760, USA.
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MeSH Terms
Education, Medical, Continuing
Family Practice / education,  organization & administration*,  standards
Middle Aged
Office Visits
Patient Satisfaction / statistics & numerical data*
Physician-Patient Relations*
Random Allocation

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