| Total quality management in American industry. | |
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MedLine Citation:
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PMID: 1616505 Owner: NLM Status: MEDLINE |
Abstract/OtherAbstract:
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The definition of total quality management is conformance to customer requirements and specifications, fitness for use, buyer satisfaction, and value at an affordable price. The three individuals who have developed the total quality management concepts in the United States are W.E. Deming, J.M. Juran, and Philip Crosby. The universal principles of total quality management are (a) a customer focus, (b) management commitment, (c) training, (d) process capability and control, and (e) measurement through quality improvement tools. Results from the National Demonstration Project on Quality Improvement in Health Care showed the principles of total quality management could be applied to healthcare. |
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Authors:
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A K Widtfeldt; J R Widtfeldt |
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Publication Detail:
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Type: Journal Article; Review |
Journal Detail:
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Title: AAOHN journal : official journal of the American Association of Occupational Health Nurses Volume: 40 ISSN: 0891-0162 ISO Abbreviation: AAOHN J Publication Date: 1992 Jul |
Date Detail:
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Created Date: 1992-08-06 Completed Date: 1992-08-06 Revised Date: 2004-11-17 |
Medline Journal Info:
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Nlm Unique ID: 8608669 Medline TA: AAOHN J Country: UNITED STATES |
Other Details:
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Languages: eng Pagination: 311-8 Citation Subset: N |
Export Citation:
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APA/MLA Format Download EndNote Download BibTex |
| MeSH Terms | |
Descriptor/Qualifier:
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Humans Industry Occupational Health Nursing / standards* Quality Assurance, Health Care / organization & administration*, trends United States |
From MEDLINE®/PubMed®, a database of the U.S. National Library of Medicine
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