| Surgeons' and nurses' use of e-mail communication with head and neck cancer patients. | |
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MedLine Citation:
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PMID: 15515156 Owner: NLM Status: MEDLINE |
Abstract/OtherAbstract:
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BACKGROUND: "Telephone tag" for questions about postoperative symptoms and other concerns often engenders dissatisfaction. E-mail use may improve communication between patients and clinicians. This study aimed to describe surgeons' and nurses' use of E-mail with patients and their caregivers after head and neck cancer surgery. METHODS: We conducted a cross-sectional national survey of head and neck nurses and surgeons. RESULTS: Ninety-six percent of surgeon and 87% of nurse respondents used E-mail, but only 40% and 25%, respectively, used it with patients. More than 50% of both clinician groups that used E-mail with patients have done so for 2 to 5 years and began this practice at the request of patients. Surgeons not using E-mail with patients were twice as likely as nurses to cite privacy and liability issues, as well as time management and miscommunication concerns. CONCLUSIONS: Some clinicians use E-mail with patients, most often by patient request. Medicolegal and clinical ramifications require further study. |
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Authors:
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Sarah H Kagan; Sean P Clarke; Mary Beth Happ |
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Publication Detail:
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Type: Journal Article; Research Support, N.I.H., Extramural; Research Support, Non-U.S. Gov't; Research Support, U.S. Gov't, P.H.S. |
Journal Detail:
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Title: Head & neck Volume: 27 ISSN: 1043-3074 ISO Abbreviation: Head Neck Publication Date: 2005 Feb |
Date Detail:
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Created Date: 2005-01-25 Completed Date: 2005-06-23 Revised Date: 2007-11-14 |
Medline Journal Info:
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Nlm Unique ID: 8902541 Medline TA: Head Neck Country: United States |
Other Details:
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Languages: eng Pagination: 108-13 Citation Subset: IM |
Copyright Information:
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2004 Wiley Periodicals, Inc. |
Affiliation:
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Department of Otorhinolaryngology: Head and Neck Surgery, School of Nursing, University of Pennsylvania, 420 Guardian Drive, Room 365, Philadelphia, PA 19104-6096, USA. skagan@nursing.upenn.edu |
Export Citation:
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| MeSH Terms | |
Descriptor/Qualifier:
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Adult Attitude of Health Personnel* Attitude to Computers Confidentiality Cross-Sectional Studies Electronic Mail / utilization* Female Head and Neck Neoplasms* Health Care Surveys Humans Male Middle Aged Nurses / psychology* Physicians / psychology* Professional-Patient Relations |
| Grant Support | |
ID/Acronym/Agency:
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P30-NR-05043/NR/NINR NIH HHS |
From MEDLINE®/PubMed®, a database of the U.S. National Library of Medicine
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