Document Detail

Surgeons' and nurses' use of e-mail communication with head and neck cancer patients.
MedLine Citation:
PMID:  15515156     Owner:  NLM     Status:  MEDLINE    
BACKGROUND: "Telephone tag" for questions about postoperative symptoms and other concerns often engenders dissatisfaction. E-mail use may improve communication between patients and clinicians. This study aimed to describe surgeons' and nurses' use of E-mail with patients and their caregivers after head and neck cancer surgery. METHODS: We conducted a cross-sectional national survey of head and neck nurses and surgeons. RESULTS: Ninety-six percent of surgeon and 87% of nurse respondents used E-mail, but only 40% and 25%, respectively, used it with patients. More than 50% of both clinician groups that used E-mail with patients have done so for 2 to 5 years and began this practice at the request of patients. Surgeons not using E-mail with patients were twice as likely as nurses to cite privacy and liability issues, as well as time management and miscommunication concerns. CONCLUSIONS: Some clinicians use E-mail with patients, most often by patient request. Medicolegal and clinical ramifications require further study.
Sarah H Kagan; Sean P Clarke; Mary Beth Happ
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Publication Detail:
Type:  Journal Article; Research Support, N.I.H., Extramural; Research Support, Non-U.S. Gov't; Research Support, U.S. Gov't, P.H.S.    
Journal Detail:
Title:  Head & neck     Volume:  27     ISSN:  1043-3074     ISO Abbreviation:  Head Neck     Publication Date:  2005 Feb 
Date Detail:
Created Date:  2005-01-25     Completed Date:  2005-06-23     Revised Date:  2007-11-14    
Medline Journal Info:
Nlm Unique ID:  8902541     Medline TA:  Head Neck     Country:  United States    
Other Details:
Languages:  eng     Pagination:  108-13     Citation Subset:  IM    
Copyright Information:
2004 Wiley Periodicals, Inc.
Department of Otorhinolaryngology: Head and Neck Surgery, School of Nursing, University of Pennsylvania, 420 Guardian Drive, Room 365, Philadelphia, PA 19104-6096, USA.
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MeSH Terms
Attitude of Health Personnel*
Attitude to Computers
Cross-Sectional Studies
Electronic Mail / utilization*
Head and Neck Neoplasms*
Health Care Surveys
Middle Aged
Nurses / psychology*
Physicians / psychology*
Professional-Patient Relations
Grant Support

From MEDLINE®/PubMed®, a database of the U.S. National Library of Medicine

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