Document Detail


Stretching and joint mobilization exercises reduce call-center operators' musculoskeletal discomfort and fatigue.
MedLine Citation:
PMID:  20668622     Owner:  NLM     Status:  MEDLINE    
Abstract/OtherAbstract:
AIM: We sought to evaluate musculoskeletal discomfort and mental and physical fatigue in the call-center workers of an airline company before and after a supervised exercise program compared with rest breaks during the work shift.
INTRODUCTION: This was a longitudinal pilot study conducted in a flight-booking call-center for an airline in São Paulo, Brazil. Occupational health activities are recommended to decrease the negative effects of the call-center working conditions. In practice, exercise programs are commonly recommended for computer workers, but their effects have not been studied in call-center operators.
METHODS: Sixty-four call-center operators participated in this study. Thirty-two subjects were placed into the experimental group and attended a 10-min daily exercise session for 2 months. Conversely, 32 participants were placed into the control group and took a 10-min daily rest break during the same period. Each subject was evaluated once a week by means of the Corlett-Bishop body map with a visual analog discomfort scale and the Chalder fatigue questionnaire.
RESULTS: Musculoskeletal discomfort decreased in both groups, but the reduction was only statistically significant for the spine and buttocks (p=0.04) and the sum of the segments (p=0.01) in the experimental group. In addition, the experimental group showed significant differences in the level of mental fatigue, especially in questions related to memory Rienzo, #181ff and tiredness (p=0.001).
CONCLUSIONS: Our preliminary results demonstrate that appropriately designed and supervised exercise programs may be more efficient than rest breaks in decreasing discomfort and fatigue levels in call-center operators.
Authors:
Denise Helena de Castro Lacaze; Isabel de C N Sacco; Lys Esther Rocha; Carlos Alberto de Bragança Pereira; Raquel Aparecida Casarotto
Publication Detail:
Type:  Journal Article    
Journal Detail:
Title:  Clinics (São Paulo, Brazil)     Volume:  65     ISSN:  1980-5322     ISO Abbreviation:  Clinics (Sao Paulo)     Publication Date:  2010 Jul 
Date Detail:
Created Date:  2010-07-29     Completed Date:  2011-08-11     Revised Date:  2013-05-29    
Medline Journal Info:
Nlm Unique ID:  101244734     Medline TA:  Clinics (Sao Paulo)     Country:  Brazil    
Other Details:
Languages:  eng     Pagination:  657-62     Citation Subset:  IM    
Affiliation:
Department of Speech, Occupational Therapy and Physical Therapy, Universidade de São Paulo, SP, Brazil. denise.lacaze@terra.com.br
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MeSH Terms
Descriptor/Qualifier:
Adult
Brazil
Case-Control Studies
Fatigue / prevention & control*
Female
Humans
Longitudinal Studies
Male
Mental Fatigue / prevention & control
Muscle Fatigue / physiology*
Muscle Stretching Exercises*
Occupational Diseases / prevention & control*
Occupational Health
Pain Measurement
Pilot Projects
Questionnaires
Rest / physiology
Time Factors
Comments/Corrections

From MEDLINE®/PubMed®, a database of the U.S. National Library of Medicine


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