Document Detail


Satisfaction of clients attending out-patient clinics at Ain Shams University Hospitals.
MedLine Citation:
PMID:  17219870     Owner:  NLM     Status:  MEDLINE    
Abstract/OtherAbstract:
The current study was conducted to assess client quality at Ain Shams University Hospitals Out-Patient clinics. The clients included were 484 subjects selected systematically and represented different clinics. Included clients were subjected to an interviewing questionnaire after completing contact with the service. The study showed that, 7% faced difficulties in getting tickets, 46.7% waited for long time. Also, 86.8% stated that the seats were adequate in number, 82.0% were satisfied with ventilation, 68.2% reported that W.C. and lavatories were clean and convenient, and that examination couches were satisfactory by 57.6%. The doctors were patient and listened to clients' complaint in 99%, and 98.6% of clients stated that doctors were kind and friendly. Physical safety was considered in 96.7% of cases and confidentiality in 68.4%. It was found that 98.2% of clients trust doctors. Investigations were required for 23.6% of clients, and 45.8% reported that the prescribed drugs were not available in the Out-Patient pharmacy. The overall satisfaction of the clients was 95.9%. It was recommended to shorten the contact time, improve physical environment and promote lab. facilities and drug supplies.
Authors:
M Y El-Awady
Publication Detail:
Type:  Journal Article    
Journal Detail:
Title:  The Journal of the Egyptian Public Health Association     Volume:  74     ISSN:  0013-2446     ISO Abbreviation:  J Egypt Public Health Assoc     Publication Date:  1999  
Date Detail:
Created Date:  2007-01-15     Completed Date:  2007-02-16     Revised Date:  2008-11-21    
Medline Journal Info:
Nlm Unique ID:  7505602     Medline TA:  J Egypt Public Health Assoc     Country:  Egypt    
Other Details:
Languages:  eng     Pagination:  263-74     Citation Subset:  IM    
Affiliation:
Community Medicine Department, Faculty of Medicine, Ain Shams University.
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MeSH Terms
Descriptor/Qualifier:
Appointments and Schedules
Attitude of Health Personnel
Communication
Confidentiality
Drug Prescriptions
Egypt
Health Services Accessibility
Health Services Research
Hospitals, University*
Humans
Interior Design and Furnishings
Needs Assessment
Outpatient Clinics, Hospital / organization & administration*
Patient Satisfaction*
Physician-Patient Relations
Quality of Health Care
Questionnaires
Safety
Security Measures
Time Factors
Toilet Facilities
Trust
Waiting Lists

From MEDLINE®/PubMed®, a database of the U.S. National Library of Medicine


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