Document Detail

Primary care: nurse-led telephone triage and advice out-of-hours.
MedLine Citation:
PMID:  9752159     Owner:  NLM     Status:  MEDLINE    
In this article the authors report on the evaluation of an out-of-hours telephone triage and advice service in general practice. A computer-based decision support tool was used to guide nurses in the assessment of patients and outcome for calls. Data from the computer system were analysed for all calls over a six-month period. The researchers found that the nurses were able to handle just over half the calls received by giving advice alone. Overall, the service appeared to be remarkably consistent in the decisions taken by nurses, and training and organisational issues to be considered in the future development of the service were identified.
J Dale; R Crouch; D Lloyd
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Publication Detail:
Type:  Journal Article; Research Support, Non-U.S. Gov't    
Journal Detail:
Title:  Nursing standard (Royal College of Nursing (Great Britain) : 1987)     Volume:  12     ISSN:  0029-6570     ISO Abbreviation:  Nurs Stand     Publication Date:    1998 Aug 12-18
Date Detail:
Created Date:  1998-11-12     Completed Date:  1998-11-12     Revised Date:  2006-11-15    
Medline Journal Info:
Nlm Unique ID:  9012906     Medline TA:  Nurs Stand     Country:  ENGLAND    
Other Details:
Languages:  eng     Pagination:  41-5     Citation Subset:  N    
Post Graduate Medical School, University of Warwick, Coventry.
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MeSH Terms
Aged, 80 and over
Child, Preschool
Community Health Nursing / organization & administration*
Decision Support Techniques
Hotlines / organization & administration*
Infant, Newborn
Middle Aged
Nursing Evaluation Research
Primary Health Care / organization & administration*
Program Evaluation
Referral and Consultation / statistics & numerical data
Triage / organization & administration*

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