| Prevalence and characteristics of complaint-prone doctors in private practice in Victoria. | |
| | |
MedLine Citation:
|
PMID: 21728937 Owner: NLM Status: MEDLINE |
Abstract/OtherAbstract:
|
OBJECTIVE: To identify characteristics of doctors who are repeated subjects of complaints by patients. DESIGN AND SETTING: Case-control study of doctors about whom patients had complained to the Victorian Health Services Commissioner between 1 January 2000 and 31 December 2009. PARTICIPANTS: 384 doctors in private practice; cases comprised 96 doctors who were the subject of four or more separate complaints; and the control group comprised 288 doctors who were the subject of a single complaint over the study period. RESULTS: Among doctors in private practice in Victoria, 20.5% (95% CI, 19.7%-21.3%) experienced at least one complaint over the decade. Among doctors who were the subject of a complaint, 4.5% (95% CI, 3.6%-5.4%) had four or more complaints, and this group accounted for 17.6% (95% CI, 16.3%-19.0%) of all complaints to the Victorian Health Services Commissioner. Multivariate analyses showed that surgeons (odds ratio [OR], 8.90; 95% CI, 3.69-21.50) and psychiatrists (OR, 4.59; 95% CI, 1.46-14.43) had higher odds of being in the complaint-prone group than general practitioners. Doctors trained overseas had lower odds of being complaint-prone than those trained in Australia (OR, 0.31; 95% CI, 0.13-0.72). CONCLUSIONS: A small group of doctors in private practice in Victoria account for nearly 18% of complaints. Interventions to improve patient satisfaction and public confidence in health services should target complaint-prone subgroups of practitioners. |
| | |
Authors:
|
Marie M Bismark; Matthew J Spittal; David M Studdert |
Related Documents
:
|
20658947 - Strategies for successful clinical management of schizophrenia with ziprasidone. 4613497 - Clinical and epidemiological features of an outbreak of influenza in ulan bator in 1971. 12686717 - Emea and gene therapy medicinal products development in the european union. 20856767 - Clinical pharmacists in oncology practice. 12020357 - Developing and establishing bee species as crop pollinators: the example of osmia spp. ... 18723257 - Managing a work-life balance: the experiences of midwives working in a group practice s... |
Publication Detail:
|
Type: Journal Article; Research Support, Non-U.S. Gov't |
Journal Detail:
|
Title: The Medical journal of Australia Volume: 195 ISSN: 1326-5377 ISO Abbreviation: Med. J. Aust. Publication Date: 2011 Jul |
Date Detail:
|
Created Date: 2011-07-06 Completed Date: 2011-09-19 Revised Date: 2012-02-23 |
Medline Journal Info:
|
Nlm Unique ID: 0400714 Medline TA: Med J Aust Country: Australia |
Other Details:
|
Languages: eng Pagination: 25-8 Citation Subset: IM |
Affiliation:
|
School of Population Health, University of Melbourne, Melbourne, VIC. mariebismark@gmail.com |
Export Citation:
|
APA/MLA Format Download EndNote Download BibTex |
| MeSH Terms | |
Descriptor/Qualifier:
|
Advisory Committees Case-Control Studies Health Care Surveys Humans Patient Satisfaction / statistics & numerical data* Physicians / statistics & numerical data* Prevalence Private Practice / statistics & numerical data* Quality Assurance, Health Care / standards* Statistics, Nonparametric Victoria / epidemiology |
| Comments/Corrections | |
Comment In:
|
Med J Aust. 2011 Sep 19;195(6):325
[PMID:
21929492
]
Med J Aust. 2012 Jan 16;196(1):38 [PMID: 22256931 ] |
From MEDLINE®/PubMed®, a database of the U.S. National Library of Medicine
Previous Document: Advertising of fast food to children on Australian television: the impact of industry self-regulatio...
Next Document: Clinical practice guidelines: the need for greater transparency in formulating recommendations.