Document Detail

Physicians' communicative strategies in interacting with Internet-informed patients: results from a qualitative study.
MedLine Citation:
PMID:  22260422     Owner:  NLM     Status:  MEDLINE    
This article describes the strategies used by physicians to interact with Internet-informed patients, alongside illustrating the motives underlying such strategies. Semistructured interviews were conducted with a sample of 17 physicians from primary care and medical specialist practices in the Italian part of Switzerland. The sample was diversified in terms of specialty, age, and gender. Data collection and analysis were driven by grounded theory and supported by a computer-assisted qualitative analysis program. A typology of four communicative strategies has been outlined. The adoption of these strategies is shaped by physicians' general attitude toward Internet-informed patients, based on their conception of medical information for lay people through the Internet. However, this general attitude is mediated by doctors' interpretation of the specific communicative context, that is, their appraisal of three aspects: the patient's health literacy, the relevance of the online information to be discussed, and their own communicative efficacy. At the end, the process of interpretation underlying the strategies is discussed to expand on it and to identify implications for practice and research.
Maria Caiata-Zufferey; Peter J Schulz
Publication Detail:
Type:  Journal Article     Date:  2012-01-19
Journal Detail:
Title:  Health communication     Volume:  27     ISSN:  1532-7027     ISO Abbreviation:  Health Commun     Publication Date:  2012  
Date Detail:
Created Date:  2012-08-17     Completed Date:  2013-01-07     Revised Date:  2014-03-17    
Medline Journal Info:
Nlm Unique ID:  8908762     Medline TA:  Health Commun     Country:  England    
Other Details:
Languages:  eng     Pagination:  738-49     Citation Subset:  IM    
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MeSH Terms
Health Knowledge, Attitudes, Practice*
Health Literacy
Interviews as Topic
Middle Aged
Physician-Patient Relations*
Physicians / psychology

From MEDLINE®/PubMed®, a database of the U.S. National Library of Medicine

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