| Pharmacists' experience of conflict in community practice. | |
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MedLine Citation:
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PMID: 20188327 Owner: NLM Status: MEDLINE |
Abstract/OtherAbstract:
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BACKGROUND: Interpersonal conflict may be characterized as intellectual disagreement with emotional entanglement. While interpersonal conflict has been studied and described in different health care settings, there is little research that focuses on community pharmacists and the ways in which they experience conflict in professional practice. OBJECTIVE: To describe and characterize the experience of interpersonal conflict within community pharmacy practice. METHODS: A self-reporting narrative log was developed in which actively recruited pharmacists reported and reflected upon their day-to-day experiences of interpersonal conflict in professional practice. Focus groups of pharmacists were convened following data analysis to provide context and confirmation of identified themes. Based on this analysis, an explanatory model for interpersonal conflict in community pharmacy practice was generated. Participants were actively recruited from community pharmacy settings in the Toronto (Canada) area. A total of 41 community pharmacists participated. RESULTS: Interpersonal conflict in pharmacy practice is ubiquitous and results from diverse triggers. A conflict stance model was developed, based on the worldview and the communication style of the individual pharmacist. CONCLUSIONS: Specific conflict stances identified were: imposing, thwarting, settling, and avoiding. Further testing and refinement of this model is required. |
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Authors:
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Zubin Austin; Paul A M Gregory; J Craig Martin |
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Publication Detail:
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Type: Journal Article; Research Support, Non-U.S. Gov't Date: 2009-07-29 |
Journal Detail:
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Title: Research in social & administrative pharmacy : RSAP Volume: 6 ISSN: 1934-8150 ISO Abbreviation: Res Social Adm Pharm Publication Date: 2010 Mar |
Date Detail:
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Created Date: 2010-03-01 Completed Date: 2010-05-24 Revised Date: - |
Medline Journal Info:
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Nlm Unique ID: 101231974 Medline TA: Res Social Adm Pharm Country: United States |
Other Details:
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Languages: eng Pagination: 39-48 Citation Subset: IM |
Copyright Information:
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Crown Copyright 2010. Published by Elsevier Inc. All rights reserved. |
Affiliation:
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Leslie Dan Faculty of Pharmacy, University of Toronto, 144 College Street, Toronto, ON M5S 3M2, Canada. zubin.austin@utoronto.ca |
Export Citation:
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APA/MLA Format Download EndNote Download BibTex |
| MeSH Terms | |
Descriptor/Qualifier:
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Adult Communication Community Pharmacy Services / organization & administration* Conflict (Psychology)* Female Focus Groups Humans Male Middle Aged Models, Psychological* Ontario Pharmacists / organization & administration*, psychology Professional Role |
From MEDLINE®/PubMed®, a database of the U.S. National Library of Medicine
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