| Performance evaluation of extension education centers in universities based on the balanced scorecard. | |
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MedLine Citation:
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PMID: 20619892 Owner: NLM Status: MEDLINE |
Abstract/OtherAbstract:
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This study aims at developing a set of appropriate performance evaluation indices mainly based on balanced scorecard (BSC) for extension education centers in universities by utilizing multiple criteria decision making (MCDM). Through literature reviews and experts who have real practical experiences in extension education, adequate performance evaluation indices have been selected and then utilizing the decision making trial and evaluation laboratory (DEMATEL) and analytic network process (ANP), respectively, further establishes the causality between the four BSC perspectives as well as the relative weights between evaluation indices. According to this previous result, an empirical analysis of the performance evaluation of extension education centers of three universities at Taoyuan County in Taiwan is illustrated by applying VlseKriterijumska Optimizacija I Kompromisno Resenje (VIKOR). From the analysis results, it indicates that "Learning and growth" is the significant influential factor and it would affect the other three perspectives. In addition, it is discovered that "Internal process" perspective as well as "Financial" perspective play important roles in the performance evaluation of extension education centers. The top three key performance indices are "After-sales service", "Turnover volume", and "Net income". The proposed evaluation model could be considered as a reference for extension education centers in universities to prioritize their improvements on the key performance indices after performing VIKOR analyses. |
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Authors:
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Hung-Yi Wu; Yi-Kuei Lin; Chi-Hsiang Chang |
Publication Detail:
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Type: Journal Article Date: 2010-06-12 |
Journal Detail:
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Title: Evaluation and program planning Volume: 34 ISSN: 1873-7870 ISO Abbreviation: Eval Program Plann Publication Date: 2011 Feb |
Date Detail:
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Created Date: 2010-09-13 Completed Date: 2010-12-23 Revised Date: - |
Medline Journal Info:
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Nlm Unique ID: 7801727 Medline TA: Eval Program Plann Country: United States |
Other Details:
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Languages: eng Pagination: 37-50 Citation Subset: IM |
Copyright Information:
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2010 Elsevier Ltd. All rights reserved. |
Affiliation:
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Department of Business Administration, National Chiayi University, Taiwan. hywu@mail.ncyu.edu.tw |
Export Citation:
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| MeSH Terms | |
Descriptor/Qualifier:
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Benchmarking
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methods* Consumer Satisfaction Curriculum Humans Learning Program Evaluation / methods* Taiwan Universities / organization & administration* |
From MEDLINE®/PubMed®, a database of the U.S. National Library of Medicine
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