| Performance Enhancement Using a Balanced Scorecard in a Patient-centered Medical Home. | |
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MedLine Citation:
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PMID: 22076718 Owner: NLM Status: In-Data-Review |
Abstract/OtherAbstract:
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BACKGROUND AND OBJECTIVES: Oregon Health & Science University Family Medicine implemented a balanced scorecard within our clinics that embraces the inherent tensions between care quality, financial productivity, and operational efficiency. This data-driven performance improvement process involved: (1) consensus-building around specific indicators to be measured, (2) developing and refining the balanced scorecard, and (3) using the balanced scorecard in the quality improvement process. Developing and implementing the balanced scorecard stimulated an important culture shift among clinics; practice members now actively use data to recognize successes, understand emerging problems, and make changes in response to these problems. Our experience shows how Patient-centered Medical Homes can be enhanced through use of information technology and evidence-based tools that support improved decision making and performance and help practices develop into learning organizations. |
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Authors:
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Scott A Fields; Deborah Cohen |
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Publication Detail:
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Type: Journal Article |
Journal Detail:
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Title: Family medicine Volume: 43 ISSN: 1938-3800 ISO Abbreviation: Fam Med Publication Date: 2011 Nov |
Date Detail:
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Created Date: 2011-11-14 Completed Date: - Revised Date: - |
Medline Journal Info:
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Nlm Unique ID: 8306464 Medline TA: Fam Med Country: United States |
Other Details:
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Languages: eng Pagination: 735-9 Citation Subset: IM |
Affiliation:
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Department of Family Medicine, Oregon Health & Science University. |
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From MEDLINE®/PubMed®, a database of the U.S. National Library of Medicine
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