| Patterns of telephone calls triaged by registered nurses in a urogynecology practice. | |
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MedLine Citation:
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PMID: 18605515 Owner: NLM Status: MEDLINE |
Abstract/OtherAbstract:
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The volume and time required to manage a nurse telephone triage line in an urogynecology practice can be a concern for staffing, time management, and office patient flow. Therefore, telephone triage logs were retrospectively reviewed for a 12-month period to investigate whether call volume differed on days of the five-day office work week. Results showed Monday to be the busiest telephone triage day, with an average of 32.26 calls per day, and Friday as the second busiest day, with 28.52 calls per day. Based on this review, staffing patterns may need to be adjusted to accommodate the higher call volumes on Mondays and Fridays. |
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Authors:
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Megan O Schimpf; Adam C Steinberg; Paul K Tulikangas; Christine A LaSala |
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Publication Detail:
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Type: Journal Article |
Journal Detail:
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Title: Urologic nursing Volume: 28 ISSN: 1053-816X ISO Abbreviation: Urol Nurs Publication Date: 2008 Jun |
Date Detail:
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Created Date: 2008-07-08 Completed Date: 2008-09-19 Revised Date: 2010-04-26 |
Medline Journal Info:
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Nlm Unique ID: 8812256 Medline TA: Urol Nurs Country: United States |
Other Details:
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Languages: eng Pagination: 213-6 Citation Subset: N |
Affiliation:
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Female Pelvic Medicine and Reconstructive Surgery, Hartford Hospital, Hartford, CT, USA. |
Export Citation:
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| MeSH Terms | |
Descriptor/Qualifier:
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Connecticut Female Urogenital Diseases / diagnosis, nursing* Gynecology Hotlines / utilization* Humans Nurse's Role Nursing Administration Research Nursing Assessment / organization & administration* Personnel Staffing and Scheduling Retrospective Studies Time Factors Triage / utilization* Urology |
From MEDLINE®/PubMed®, a database of the U.S. National Library of Medicine
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