| Patients' experience of hospital pharmaceutical services. | |
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MedLine Citation:
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PMID: 22060235 Owner: NLM Status: In-Data-Review |
Abstract/OtherAbstract:
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Objective This study aimed to investigate inpatients' and outpatients' need for information about medication, to what extent those needs were addressed and patient attitudes regarding pharmaceutical services. Method Self-administered questionnaires were distributed to a sample of outpatients and inpatients in a UK district general hospital. Themes included satisfaction with information given about medication, potential confusion over medication prescribed by the general practitioner and by the hospital, access to a member of the pharmacy team and preferences on how information on medication should be given. Key findings Ninety-one outpatient and 126 inpatient questionnaires were available for analysis. All outpatients who responded acknowledged that they were told how long they might need to wait for their medicines to be dispensed, although approximately one-fifth felt they had to wait a long time. Nearly three-quarters of outpatients felt there was an opportunity to ask medication-related questions of the pharmacy team. Nearly three-quarters of inpatients reported they were encouraged to bring into any hospital any medication they were taking at home. Twenty-eight per cent of 95 inpatients reported that some of their existing medication was stopped while in hospital. For the inpatients who received information about new medication, this was explained to the patient verbally (76%) and both verbally and in writing (22%). Forty-two per cent of inpatients (and 36% of outpatients) expressed a preference to receive information about medication both verbally and in writing. Thirty-five (32%) of 110 inpatients were not aware that a pharmacy team had a presence on the ward. Conclusions Overall the majority of both in- and outpatients appeared to be receiving appropriate pharmaceutical services. There is a need to raise the profile of the pharmacy team in regards to provision of medication advice for inpatients. Consideration needs to be given to better provision of written information about medication for patients. |
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Authors:
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Michael Wilcock; Geoffrey Harding |
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Publication Detail:
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Type: Journal Article Date: 2011-06-17 |
Journal Detail:
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Title: The International journal of pharmacy practice Volume: 19 ISSN: 2042-7174 ISO Abbreviation: Int J Pharm Pract Publication Date: 2011 Dec |
Date Detail:
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Created Date: 2011-11-08 Completed Date: - Revised Date: - |
Medline Journal Info:
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Nlm Unique ID: 9204243 Medline TA: Int J Pharm Pract Country: England |
Other Details:
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Languages: eng Pagination: 400-7 Citation Subset: IM |
Copyright Information:
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© 2011 The Authors. IJPP © 2011 Royal Pharmaceutical Society. |
Affiliation:
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Prescribing Support Unit, Royal Cornwall Hospitals NHS Trust, Truro, Cornwall Peninsula College of Medicine and Dentistry, Exeter, Devon, UK. |
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From MEDLINE®/PubMed®, a database of the U.S. National Library of Medicine
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