| Patient-provider communication and low-income adults: age, race, literacy, and optimism predict communication satisfaction. | |
| | |
MedLine Citation:
|
PMID: 19879093 Owner: NLM Status: In-Process |
Abstract/OtherAbstract:
|
OBJECTIVE: To assess whether literacy, numeracy, and optimism are related to low-income adults' satisfaction with their healthcare provider's communication skills. METHODS: Low-income adults (N=131) were recruited from seven counties in Indiana through University extension programs. To achieve research triangulation, participants were surveyed and interviewed about their communication satisfaction with health providers. RESULTS: Survey data revealed that four variables significantly predicted satisfaction: age, race, literacy, and optimism. Low-income adults in the current study were more critical of their healthcare provider's communication skills if they were younger, White, functionally literate, and pessimistic. Follow-up interviews confirmed this pattern and suggested it was a byproduct of patient activism. CONCLUSION: In low-income populations, communication satisfaction may be lower for groups that are traditionally active in doctor-patient interactions (e.g., younger patients, patients with higher literacy skills). PRACTICE IMPLICATIONS: Healthcare providers should be aware that older, non-White, optimistic, and literacy deficient patients report greater communication satisfaction than their younger, White, pessimistic, and functionally literate peers. Both groups may be coping with their situation, the former by withdrawing and the latter by actively pushing for a higher standard of care. Healthcare providers should continue to seek out ways to facilitate dialogue with these underserved groups. |
| | |
Authors:
|
Jakob D Jensen; Andy J King; Lisa M Guntzviller; LaShara A Davis |
Related Documents
:
|
19132573 - The effect of a carve-out advanced access scheduling system on no-show rates. 10960933 - The development of an instrument to measure satisfaction with physical therapy. 19030203 - Origin of and therapeutic approach to cardiac syndrome x: results of the proton pump in... |
Publication Detail:
|
Type: Journal Article; Research Support, Non-U.S. Gov't Date: 2009-10-29 |
Journal Detail:
|
Title: Patient education and counseling Volume: 79 ISSN: 1873-5134 ISO Abbreviation: Patient Educ Couns Publication Date: 2010 Apr |
Date Detail:
|
Created Date: 2010-03-15 Completed Date: - Revised Date: - |
Medline Journal Info:
|
Nlm Unique ID: 8406280 Medline TA: Patient Educ Couns Country: Ireland |
Other Details:
|
Languages: eng Pagination: 30-5 Citation Subset: N |
Copyright Information:
|
2009 Elsevier Ireland Ltd. All rights reserved. |
Affiliation:
|
Purdue University, Department of Communication, West Lafayette, USA. jdjensen@purdue.edu |
Export Citation:
|
APA/MLA Format Download EndNote Download BibTex |
| MeSH Terms | |
Descriptor/Qualifier:
|
|
From MEDLINE®/PubMed®, a database of the U.S. National Library of Medicine
Previous Document: Development of an electronic pictorial asthma action plan and its use in primary care.
Next Document: Characterizing resolution of catheter-associated upper extremity deep venous thrombosis.