Document Detail

Parental experiences of the newborn hearing screening programme in Wales: a postal questionnaire survey.
MedLine Citation:
PMID:  19076665     Owner:  NLM     Status:  MEDLINE    
OBJECTIVES: To evaluate parental experiences and satisfaction with Newborn Hearing Screening Wales, which was set up over 18 months in 2003-04 to provide an all-Wales neonatal hearing screening programme. METHODS: A postal questionnaire was developed and piloted, then distributed to mothers of babies who had recently been screened. RESULTS: General satisfaction levels were high. Women were less satisfied with the information provided than with staff or the test itself. Women whose babies had had no clear responses on initial screening were significantly more likely to feel that the test upset their baby (P<0.05) and that there were things they were unhappy with about the screening programme (P<0.01). These women also reported significantly more anxiety after screening than women whose babies had clear initial responses (P<0.01). CONCLUSIONS: The survey results provide a baseline against which future user satisfaction surveys of neonatal hearing screening programmes can be evaluated. They highlight significant differences in user satisfaction between those whose babies had clear responses on initial screening and those who did not, and point to areas where improvement may be possible.
Rosemary Fox; Sally Minchom
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Publication Detail:
Type:  Evaluation Studies; Journal Article    
Journal Detail:
Title:  Health expectations : an international journal of public participation in health care and health policy     Volume:  11     ISSN:  1369-7625     ISO Abbreviation:  Health Expect     Publication Date:  2008 Dec 
Date Detail:
Created Date:  2008-12-16     Completed Date:  2009-02-19     Revised Date:  -    
Medline Journal Info:
Nlm Unique ID:  9815926     Medline TA:  Health Expect     Country:  England    
Other Details:
Languages:  eng     Pagination:  376-83     Citation Subset:  IM    
Screening Services Wales, Cardiff, UK.
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MeSH Terms
Anxiety / epidemiology,  etiology
Health Care Surveys
Health Services Accessibility
Hearing Tests / methods,  psychology,  standards*,  utilization
Infant, Newborn
Mothers / psychology*
Neonatal Screening / psychology,  standards*,  utilization
Obstetrics and Gynecology Department, Hospital / standards
Outcome and Process Assessment (Health Care)
Patient Education as Topic / standards
Patient Satisfaction / statistics & numerical data*
Professional-Patient Relations
Program Development
Program Evaluation*
Referral and Consultation / statistics & numerical data
State Medicine / standards
Universal Coverage

From MEDLINE®/PubMed®, a database of the U.S. National Library of Medicine

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