Document Detail


Outpatient waiting times: indicators of hospital performance?
MedLine Citation:
PMID:  9819719     Owner:  NLM     Status:  MEDLINE    
Abstract/OtherAbstract:
We monitored outpatient waiting times at UK military hospitals over an 18-month period (September 1996-March 1998). The highest mean waiting times for Consultant appointment were in urology (19 weeks) and orthopaedics (18 weeks). The lowest mean waiting times were in psychiatry (3 weeks), ENT surgery (5 weeks) and rheumatology (6 weeks). Waiting times for surgical specialties were around 50% higher than for medical specialties. The inter-hospital variability in waiting times was 260%. Military waiting list initiatives were introduced in 4 key specialties, but the majority of these initiatives only had a temporary impact in reducing outpatient waiting times. Waiting times reflect the accessibility of a hospital's services, and are a crude but easily measured indicator of one aspect of patient care. With a military population base, outpatient waiting times should be reduced to the lowest practicable level. The keys to achieving a long-term reduction in waiting times are proper staffing levels and the efficient management of clinics.
Authors:
A M Croft; P Lynch; J S Smellie; C J Dickinson
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Publication Detail:
Type:  Journal Article    
Journal Detail:
Title:  Journal of the Royal Army Medical Corps     Volume:  144     ISSN:  0035-8665     ISO Abbreviation:  J R Army Med Corps     Publication Date:  1998 Oct 
Date Detail:
Created Date:  1999-01-27     Completed Date:  1999-01-27     Revised Date:  2009-11-19    
Medline Journal Info:
Nlm Unique ID:  7505627     Medline TA:  J R Army Med Corps     Country:  ENGLAND    
Other Details:
Languages:  eng     Pagination:  131-7     Citation Subset:  IM    
Affiliation:
Ministry of Defence, London.
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MeSH Terms
Descriptor/Qualifier:
Ambulatory Care / standards*,  trends
Efficiency, Organizational
Great Britain
Health Services Research
Hospitals, Military*
Humans
Medicine
Outpatient Clinics, Hospital / standards*,  trends
Quality Indicators, Health Care*
Seasons
Specialization
Specialties, Surgical
Time Factors
Waiting Lists*

From MEDLINE®/PubMed®, a database of the U.S. National Library of Medicine


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