| Others' anger makes people work harder not smarter: The effect of observing anger and sarcasm on creative and analytic thinking. | |
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MedLine Citation:
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PMID: 21574675 Owner: NLM Status: Publisher |
Abstract/OtherAbstract:
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The authors examine whether and how observing anger influences thinking processes and problem-solving ability. In 3 studies, the authors show that participants who listened to an angry customer were more successful in solving analytic problems, but less successful in solving creative problems compared with participants who listened to an emotionally neutral customer. In Studies 2 and 3, the authors further show that observing anger communicated through sarcasm enhances complex thinking and solving of creative problems. Prevention orientation is argued to be the latent variable that mediated the effect of observing anger on complex thinking. The present findings help reconcile inconsistent findings in previous research, promote theory about the effects of observing anger and sarcasm, and contribute to understanding the effects of anger in the workplace. (PsycINFO Database Record (c) 2011 APA, all rights reserved). |
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Authors:
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Ella Miron-Spektor; Dorit Efrat-Treister; Anat Rafaeli; Orit Schwarz-Cohen |
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Publication Detail:
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Type: JOURNAL ARTICLE Date: 2011-5-16 |
Journal Detail:
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Title: The Journal of applied psychology Volume: - ISSN: 1939-1854 ISO Abbreviation: - Publication Date: 2011 May |
Date Detail:
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Created Date: 2011-5-17 Completed Date: - Revised Date: - |
Medline Journal Info:
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Nlm Unique ID: 0222526 Medline TA: J Appl Psychol Country: - |
Other Details:
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Languages: ENG Pagination: - Citation Subset: - |
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From MEDLINE®/PubMed®, a database of the U.S. National Library of Medicine
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