Document Detail

Mr. Ngao's proposal: introducing client fees. Case scenarios for training and group discussion.
MedLine Citation:
PMID:  12291656     Owner:  PIP     Status:  MEDLINE    
In this supplement to the issue of "The Family Planning Manager" devoted to fees, a hypothetical case scenario is presented to illustrate the introduction of client fees to a family planning program. Managers are instructed to prepare a plan that includes the necessary information for deciding what to charge for, who to charge, and how much to charge; identifies the administrative changes involved in charging fees; and outlines steps that clinic managers should take before introducing client fees. Decisions should be based on factors such as the objectives of fee charging, client willingness and ability to pay, client perception of the quality of current services, services for which clients would be most willing to pay, estimated cost of providing services, and the cost of new administrative procedures inherent in a fee-for-service approach. Administrative procedures for collecting, handling, and accounting for cash; reporting income and expenses; and implementing a fair and flexible system of waivers and exemptions must be defined. Clients should be informed well in advance of fee introduction, and staff trained to manage potential client complaints.
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Publication Detail:
Type:  Case Reports; Journal Article    
Journal Detail:
Title:  Family planning manager     Volume:  1     ISSN:  1060-9172     ISO Abbreviation:  Fam Plan Manag     Publication Date:    1992 Jul-Aug
Date Detail:
Created Date:  1996-12-04     Completed Date:  1996-12-04     Revised Date:  2012-02-15    
Medline Journal Info:
Nlm Unique ID:  9303803     Medline TA:  Fam Plan Manag     Country:  UNITED STATES    
Other Details:
Languages:  eng     Pagination:  1-2     Citation Subset:  J    
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MeSH Terms
Administrative Personnel*
Family Planning Services
Fees and Charges*
Financial Management
Health Planning
Organization and Administration*
Planning Techniques*
Teaching Materials*

From MEDLINE®/PubMed®, a database of the U.S. National Library of Medicine

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