| Maximising the benefits of competing non-core support services. | |
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MedLine Citation:
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PMID: 10125136 Owner: NLM Status: MEDLINE |
Abstract/OtherAbstract:
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Sarah Meads is General Manager of Serco Health Services. In an earlier article "Transforming Support Services Through Competition", published in the September/October 1992 issue, she described the use of external competition to create incentives to transform support service functions. In this article she describes how competing single service contracts or simply combining services that appear functionally related, for example, cleaning and orderly services, is no longer enough if health service providers are serious about maximising the benefits of competition. This is because a superior result may be achieved through combining several support services under one single contract, or facilities management contracting, selected on the basis of delivering client outcomes. The ability to maximise the benefits relies on providers adopting a change in attitude and a relentless focus on client needs which is not constrained by existing organisational structure. |
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Authors:
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S Meads |
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Publication Detail:
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Type: Journal Article |
Journal Detail:
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Title: New Zealand health & hospital Volume: 45 ISSN: 0114-3727 ISO Abbreviation: N Z Health Hospital Publication Date: 1993 Jan-Feb |
Date Detail:
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Created Date: 1993-05-24 Completed Date: 1993-05-24 Revised Date: 2000-12-18 |
Medline Journal Info:
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Nlm Unique ID: 8911454 Medline TA: N Z Health Hospital Country: NEW ZEALAND |
Other Details:
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Languages: eng Pagination: 11-2 Citation Subset: H |
Affiliation:
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Serco Health Services. |
Export Citation:
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APA/MLA Format Download EndNote Download BibTex |
| MeSH Terms | |
Descriptor/Qualifier:
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Contract Services
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organization & administration* Economic Competition Interdepartmental Relations Laundry Service, Hospital / organization & administration* New Zealand |
From MEDLINE®/PubMed®, a database of the U.S. National Library of Medicine
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