Document Detail

Maximising the benefits of competing non-core support services.
MedLine Citation:
PMID:  10125136     Owner:  NLM     Status:  MEDLINE    
Sarah Meads is General Manager of Serco Health Services. In an earlier article "Transforming Support Services Through Competition", published in the September/October 1992 issue, she described the use of external competition to create incentives to transform support service functions. In this article she describes how competing single service contracts or simply combining services that appear functionally related, for example, cleaning and orderly services, is no longer enough if health service providers are serious about maximising the benefits of competition. This is because a superior result may be achieved through combining several support services under one single contract, or facilities management contracting, selected on the basis of delivering client outcomes. The ability to maximise the benefits relies on providers adopting a change in attitude and a relentless focus on client needs which is not constrained by existing organisational structure.
S Meads
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Publication Detail:
Type:  Journal Article    
Journal Detail:
Title:  New Zealand health & hospital     Volume:  45     ISSN:  0114-3727     ISO Abbreviation:  N Z Health Hospital     Publication Date:    1993 Jan-Feb
Date Detail:
Created Date:  1993-05-24     Completed Date:  1993-05-24     Revised Date:  2000-12-18    
Medline Journal Info:
Nlm Unique ID:  8911454     Medline TA:  N Z Health Hospital     Country:  NEW ZEALAND    
Other Details:
Languages:  eng     Pagination:  11-2     Citation Subset:  H    
Serco Health Services.
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MeSH Terms
Contract Services / organization & administration*
Economic Competition
Interdepartmental Relations
Laundry Service, Hospital / organization & administration*
New Zealand

From MEDLINE®/PubMed®, a database of the U.S. National Library of Medicine

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