Document Detail

It's good to talk: comparison of a telephone helpline and website for cancer information.
MedLine Citation:
PMID:  15893214     Owner:  NLM     Status:  MEDLINE    
The Internet plays an important role in the information gathering process for people affected by cancer. This paper presents the results of a study comparing two sources of cancer information; a website and a telephone helpline. Data were captured on the use of one section of the UK charity CancerBACUP's website, and systematically compared to data collected from every fifth user of the charity's helpline. Subjects of enquiry for 994 telephone enquiries and 3096 web enquiries were comparable. The majority of enquiries to both services were about women and/or patients aged 50 or older. Website users were more likely than helpline users to request factual information and less likely to request information on sensitive topics. This study provides valuable information about the types of health information people seek from different sources and how the sources may complement each other.
Rachel Hardyman; Pollyanna Hardy; Judith Brodie; Richard Stephens
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Publication Detail:
Type:  Comparative Study; Evaluation Studies; Journal Article; Research Support, Non-U.S. Gov't    
Journal Detail:
Title:  Patient education and counseling     Volume:  57     ISSN:  0738-3991     ISO Abbreviation:  Patient Educ Couns     Publication Date:  2005 Jun 
Date Detail:
Created Date:  2005-05-16     Completed Date:  2005-08-18     Revised Date:  2007-11-15    
Medline Journal Info:
Nlm Unique ID:  8406280     Medline TA:  Patient Educ Couns     Country:  Ireland    
Other Details:
Languages:  eng     Pagination:  315-20     Citation Subset:  N    
CancerBACUP, 3 Bath Place, Rivington Street, London EC2A 3JR, UK.
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MeSH Terms
Attitude to Computers
Attitude to Health*
Computer Literacy
Great Britain
Health Knowledge, Attitudes, Practice
Health Services Needs and Demand
Hotlines / standards*
Information Services / standards*
Internet / standards*
Interpersonal Relations
Middle Aged
Neoplasms / psychology*
Patient Education as Topic / methods
Professional-Patient Relations

From MEDLINE®/PubMed®, a database of the U.S. National Library of Medicine

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