| It's good to talk: comparison of a telephone helpline and website for cancer information. | |
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MedLine Citation:
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PMID: 15893214 Owner: NLM Status: MEDLINE |
Abstract/OtherAbstract:
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The Internet plays an important role in the information gathering process for people affected by cancer. This paper presents the results of a study comparing two sources of cancer information; a website and a telephone helpline. Data were captured on the use of one section of the UK charity CancerBACUP's website, and systematically compared to data collected from every fifth user of the charity's helpline. Subjects of enquiry for 994 telephone enquiries and 3096 web enquiries were comparable. The majority of enquiries to both services were about women and/or patients aged 50 or older. Website users were more likely than helpline users to request factual information and less likely to request information on sensitive topics. This study provides valuable information about the types of health information people seek from different sources and how the sources may complement each other. |
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Authors:
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Rachel Hardyman; Pollyanna Hardy; Judith Brodie; Richard Stephens |
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Publication Detail:
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Type: Comparative Study; Evaluation Studies; Journal Article; Research Support, Non-U.S. Gov't |
Journal Detail:
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Title: Patient education and counseling Volume: 57 ISSN: 0738-3991 ISO Abbreviation: Patient Educ Couns Publication Date: 2005 Jun |
Date Detail:
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Created Date: 2005-05-16 Completed Date: 2005-08-18 Revised Date: 2007-11-15 |
Medline Journal Info:
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Nlm Unique ID: 8406280 Medline TA: Patient Educ Couns Country: Ireland |
Other Details:
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Languages: eng Pagination: 315-20 Citation Subset: N |
Affiliation:
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CancerBACUP, 3 Bath Place, Rivington Street, London EC2A 3JR, UK. rhardyman@cancerbacup.org |
Export Citation:
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| MeSH Terms | |
Descriptor/Qualifier:
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Adult Attitude to Computers Attitude to Health* Communication Computer Literacy Confidentiality Counseling Female Great Britain Health Knowledge, Attitudes, Practice Health Services Needs and Demand Hotlines / standards* Humans Information Services / standards* Internet / standards* Interpersonal Relations Male Middle Aged Neoplasms / psychology* Patient Education as Topic / methods Professional-Patient Relations Questionnaires Shame |
From MEDLINE®/PubMed®, a database of the U.S. National Library of Medicine
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