| Getting the attention you need. | |
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MedLine Citation:
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PMID: 11143148 Owner: NLM Status: MEDLINE |
Abstract/OtherAbstract:
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Employees have an enormous amount of business information at their fingertips--more specifically, at their desktops. The floodgates are open; profitable possibilities abound. But having to handle all that information has pushed downsized staffs to the brink of an acute attention deficit disorder. To achieve corporate goals, business leaders need their employees' full attention--and that attention is in short supply. Authors Thomas Davenport and John Beck have studied how companies manage the attention of their employees and their site visitors. In this article, they analyze the components of attention management through three lenses--economic, psychobiological, and technological--and offer guidelines for keeping employees focused on crucial corporate tasks. Their lessons are drawn from the best practices employed by today's stickiest Web sites and by traditional attention industries such as advertising, film, and television. The authors say executives must manage attention knowing that it's a zero-sum game (there's only so much to go around). Managers should also consider capitalizing on the basic survival and competitive instincts we all have that help determine how much attention we pay to certain things. For instance, the threat of corporate demise--and the consequent loss of jobs and livelihoods--undoubtedly focuses workers' attention on the need to change. Likewise, internal competition among business units may give employees added incentive to pay attention to a profit or sales goal. Leaders today need to pay more attention to attention because it's widely misunderstood and widely mismanaged, the authors conclude. |
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Authors:
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T H Davenport; J C Beck |
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Publication Detail:
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Type: Journal Article |
Journal Detail:
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Title: Harvard business review Volume: 78 ISSN: 0017-8012 ISO Abbreviation: Harv Bus Rev Publication Date: 2000 Sep-Oct |
Date Detail:
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Created Date: 2000-12-19 Completed Date: 2001-01-11 Revised Date: 2004-11-17 |
Medline Journal Info:
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Nlm Unique ID: 9875796 Medline TA: Harv Bus Rev Country: United States |
Other Details:
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Languages: eng Pagination: 118-26, 200 Citation Subset: H |
Affiliation:
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Andersen Consulting's Institute for Strategic Change, Cambridge, Massachusetts, USA. thomas.h.davenport@ac.com |
Export Citation:
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| MeSH Terms | |
Descriptor/Qualifier:
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Attention* Communication* Emotions Humans Internet Leadership Organizational Objectives* Personnel Management / methods* United States |
From MEDLINE®/PubMed®, a database of the U.S. National Library of Medicine
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