Document Detail


Explaining patient satisfaction with outpatient care using data-based nurse staffing indicators.
MedLine Citation:
PMID:  23151933     Owner:  NLM     Status:  In-Data-Review    
Abstract/OtherAbstract:
OBJECTIVE: : This article examines the associations of nursing intensity, work environment intensity, and nursing resources with patient satisfaction with outpatient care in a university hospital in Finland.
BACKGROUND: : While readily available in hospital information systems, data-based nurse staffing indicators have not been maximized in ambulatory nursing management and leadership.
METHODS: : Data were analyzed using descriptive and multivariate statistical methods.
RESULTS: : Patient satisfaction scores reached target levels at all measurements in 42% of the outpatient departments. The risk of low satisfaction scores was higher when patients received no information about their visits or their illness. Patient dissatisfaction increased linearly with the number of repeat visits.
CONCLUSIONS: : The patients were predominantly satisfied with the outpatient care. Better access to information improved patient satisfaction. Attention should be directed to the content of information in patient repeat visits.
Authors:
Sirpa Salin; Marja Kaunonen; Pirjo Aalto
Related Documents :
16698513 - Quality improvement initiative for chronic pain assessment and management in the nursin...
8429413 - Nurses' judgments of pain in term and preterm newborns.
9043563 - Comparison of programs for preventing drug-nutrient interactions in hospitalized patients.
Publication Detail:
Type:  Journal Article    
Journal Detail:
Title:  The Journal of nursing administration     Volume:  42     ISSN:  1539-0721     ISO Abbreviation:  J Nurs Adm     Publication Date:  2012 Dec 
Date Detail:
Created Date:  2012-11-15     Completed Date:  -     Revised Date:  -    
Medline Journal Info:
Nlm Unique ID:  1263116     Medline TA:  J Nurs Adm     Country:  United States    
Other Details:
Languages:  eng     Pagination:  592-7     Citation Subset:  AIM; IM; N    
Affiliation:
Author Affiliations: Project Leader (Dr Salin) and Chief Director of Nursing (Dr Aalto), Pirkanmaa Hospital District; Principal Lecturer (Dr Salin), Tampere University of Applied Sciences; and Professor in Nursing Science (Dr Kaunonen), School of Health Sciences, Tampere University, Tampere, Finland.
Export Citation:
APA/MLA Format     Download EndNote     Download BibTex
MeSH Terms
Descriptor/Qualifier:

From MEDLINE®/PubMed®, a database of the U.S. National Library of Medicine


Previous Document:  Decisional involvement in magnet®, magnet-aspiring, and non-magnet hospitals.
Next Document:  Neurological deficits and ipsilateral skin lesions of the face.