Document Detail

Explaining patient satisfaction with outpatient care using data-based nurse staffing indicators.
MedLine Citation:
PMID:  23151933     Owner:  NLM     Status:  In-Data-Review    
OBJECTIVE: : This article examines the associations of nursing intensity, work environment intensity, and nursing resources with patient satisfaction with outpatient care in a university hospital in Finland.
BACKGROUND: : While readily available in hospital information systems, data-based nurse staffing indicators have not been maximized in ambulatory nursing management and leadership.
METHODS: : Data were analyzed using descriptive and multivariate statistical methods.
RESULTS: : Patient satisfaction scores reached target levels at all measurements in 42% of the outpatient departments. The risk of low satisfaction scores was higher when patients received no information about their visits or their illness. Patient dissatisfaction increased linearly with the number of repeat visits.
CONCLUSIONS: : The patients were predominantly satisfied with the outpatient care. Better access to information improved patient satisfaction. Attention should be directed to the content of information in patient repeat visits.
Sirpa Salin; Marja Kaunonen; Pirjo Aalto
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Publication Detail:
Type:  Journal Article    
Journal Detail:
Title:  The Journal of nursing administration     Volume:  42     ISSN:  1539-0721     ISO Abbreviation:  J Nurs Adm     Publication Date:  2012 Dec 
Date Detail:
Created Date:  2012-11-15     Completed Date:  -     Revised Date:  -    
Medline Journal Info:
Nlm Unique ID:  1263116     Medline TA:  J Nurs Adm     Country:  United States    
Other Details:
Languages:  eng     Pagination:  592-7     Citation Subset:  AIM; IM; N    
Author Affiliations: Project Leader (Dr Salin) and Chief Director of Nursing (Dr Aalto), Pirkanmaa Hospital District; Principal Lecturer (Dr Salin), Tampere University of Applied Sciences; and Professor in Nursing Science (Dr Kaunonen), School of Health Sciences, Tampere University, Tampere, Finland.
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