| Expanding the reach of decision and communication aids in a breast care center: A quality improvement study. | |
| | |
MedLine Citation:
|
PMID: 20696543 Owner: NLM Status: In-Data-Review |
Abstract/OtherAbstract:
|
OBJECTIVE: One academically based breast cancer clinic implements decision and communication aids as part of routine clinical care. This quality improvement study aimed to expand reach of these supportive materials and services with budget-neutral program changes. METHODS: We used program theory and continuous quality improvement to design changes to our program. We calculated reach as the number of new patient visits for which we administered decision and communication aids. We compared reach before and after the program changes. RESULTS: Program changes included: reassigning program outreach tasks from over-committed to under-utilized personnel; deploying personnel in floating rather than fixed schedules; and creating a waitlist so service delivery was dynamically reallocated from overbooked to underbooked personnel. Before these changes, we reached 208 visitors with decision aids, and 142 visitors with communication aids. Changes were associated with expanded reach, culminating in program year 2008 with the delivery of 936 decision aids and 285 communication aids. CONCLUSIONS: We observed over a fourfold increase in decision aid reach and a twofold increase in communication aid reach. We attribute increases to recent program changes. PRACTICE IMPLICATIONS: This study illustrates how program theory and quality improvement methods can contribute to expanded reach of decision and communication aids. |
| | |
Authors:
|
Jeffrey K Belkora; Alexandra Teng; Shelley Volz; Meredith K Loth; Laura J Esserman |
Related Documents
:
|
11185343 - General medical council. a clear case of.... 11532363 - Chemical safety and governance in brazil. 10788073 - Evaluation of communication surrounding the implementation of the resident assessment i... |
Publication Detail:
|
Type: Journal Article Date: 2010-08-09 |
Journal Detail:
|
Title: Patient education and counseling Volume: 83 ISSN: 1873-5134 ISO Abbreviation: Patient Educ Couns Publication Date: 2011 May |
Date Detail:
|
Created Date: 2011-04-04 Completed Date: - Revised Date: - |
Medline Journal Info:
|
Nlm Unique ID: 8406280 Medline TA: Patient Educ Couns Country: Ireland |
Other Details:
|
Languages: eng Pagination: 234-9 Citation Subset: N |
Copyright Information:
|
Copyright © 2010 Elsevier Ireland Ltd. All rights reserved. |
Affiliation:
|
University of California, San Francisco, USA. |
Export Citation:
|
APA/MLA Format Download EndNote Download BibTex |
| MeSH Terms | |
Descriptor/Qualifier:
|
|
From MEDLINE®/PubMed®, a database of the U.S. National Library of Medicine
Previous Document: Quantitative assessment of pulmonary regurgitation in patients with and without right ventricular tr...
Next Document: Knowledge, satisfaction with information, decisional conflict and psychological morbidity amongst wo...