| Examining telephone calls in ambulatory oncology. | |
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MedLine Citation:
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PMID: 20856719 Owner: NLM Status: In-Data-Review |
Abstract/OtherAbstract:
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A large component of ambulatory oncology practice is management of telephone calls placed to and from the practice between outpatient appointments, but they are not a reimbursable service, they require staff resources, and they place an unpredictable demand on workload. In this study, telephone calls were examined at a private medical oncology practice to define telephone call volume and distribution in an active ambulatory oncology practice, describe the callers and reasons for calls, and examine any differences in call volume by practice characteristics. |
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Authors:
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Marie Flannery; Shannon M Phillips; Catherine A Lyons |
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Publication Detail:
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Type: Journal Article |
Journal Detail:
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Title: Journal of oncology practice / American Society of Clinical Oncology Volume: 5 ISSN: 1935-469X ISO Abbreviation: J Oncol Pract Publication Date: 2009 Mar |
Date Detail:
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Created Date: 2010-09-21 Completed Date: - Revised Date: - |
Medline Journal Info:
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Nlm Unique ID: 101261852 Medline TA: J Oncol Pract Country: United States |
Other Details:
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Languages: eng Pagination: 57-60 Citation Subset: - |
Affiliation:
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School of Nursing, University of Rochester; and University of Rochester Medical Center, James P. Wilmot Cancer Center, Rochester, NY. |
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From MEDLINE®/PubMed®, a database of the U.S. National Library of Medicine
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