Document Detail

Establishing the surgical nurse liaison role to improve patient and family member communication.
MedLine Citation:
PMID:  24766921     Owner:  NLM     Status:  In-Data-Review    
Having clear personal communication with a surgical patient's family members decreases the anxiety and increases patient and family member satisfaction. Perioperative team members at one East Coast community hospital implemented a new approach to communication in the perioperative area to address patient satisfaction after patient survey scores declined in the areas of communication and calming fears. An additional consideration was the facility's plan to move to a new facility in which the surgical department would be split across two floors. A literature review revealed that adding a surgical nurse liaison can increase patient, family member, and staff member satisfaction. The administration approved creation of the position, with duties that included managing the waiting area, facilitating interaction between physicians and patients' family members, and assisting with family visits to the perianesthesia unit. After implementation of this position, results of surveys showed increases in patient satisfaction. One year after the position was established, staff members reported they were happy with the position as well.
Hope A Herd; Melissa A Rieben
Publication Detail:
Type:  Journal Article    
Journal Detail:
Title:  AORN journal     Volume:  99     ISSN:  1878-0369     ISO Abbreviation:  AORN J     Publication Date:  2014 May 
Date Detail:
Created Date:  2014-04-28     Completed Date:  -     Revised Date:  -    
Medline Journal Info:
Nlm Unique ID:  0372403     Medline TA:  AORN J     Country:  United States    
Other Details:
Languages:  eng     Pagination:  594-9     Citation Subset:  IM; N    
Copyright Information:
Copyright © 2014 AORN, Inc. Published by Elsevier Inc. All rights reserved.
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