Document Detail

Effects of educational intervention in waiting room on patient satisfaction.
MedLine Citation:
PMID:  12698929     Owner:  NLM     Status:  MEDLINE    
This study examines the effects of a low-cost educational intervention designed to occupy the waiting time in the clinic on patient satisfaction with the clinic visit. Patients waiting for appointments were randomly assigned to two groups: (1) educational intervention in the clinic waiting room (n = 160) and (2) usual clinic care (no structured education during the waiting time in the clinic; n = 160). There were significant negative correlations between satisfaction with the visit overall and the time patients waited in the clinic waiting room (r = -.17, p = .003) and their total wait time (r = -.16, p = .005). Patients who were taught while they waited in the clinics were more satisfied with their education than the control group (t = 4.26, df = 318, p < 0.001).
Marilyn H Oermann
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Publication Detail:
Type:  Clinical Trial; Journal Article; Randomized Controlled Trial; Research Support, Non-U.S. Gov't    
Journal Detail:
Title:  The Journal of ambulatory care management     Volume:  26     ISSN:  0148-9917     ISO Abbreviation:  J Ambul Care Manage     Publication Date:    2003 Apr-Jun
Date Detail:
Created Date:  2003-04-17     Completed Date:  2003-05-29     Revised Date:  2007-11-15    
Medline Journal Info:
Nlm Unique ID:  7802876     Medline TA:  J Ambul Care Manage     Country:  United States    
Other Details:
Languages:  eng     Pagination:  150-8     Citation Subset:  H    
College of Nursing, Wayne State University, Detroit, Mich., USA.
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MeSH Terms
Appointments and Schedules*
Glaucoma / prevention & control
Health Knowledge, Attitudes, Practice
Health Services Research
Intervention Studies
Middle Aged
Midwestern United States
Outpatient Clinics, Hospital / organization & administration*,  standards
Outpatients / education*
Patient Education as Topic / organization & administration*
Patient Satisfaction / ethnology,  statistics & numerical data*
Physician-Patient Relations
Program Evaluation
Time Management
Time and Motion Studies
United States
Videotape Recording

From MEDLINE®/PubMed®, a database of the U.S. National Library of Medicine

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