Document Detail

Effective use of workload and productivity monitoring tools in health-system pharmacy, part 1.
MedLine Citation:
PMID:  20133536     Owner:  NLM     Status:  MEDLINE    
PURPOSE: The current status of external and internal workload and productivity measurement systems and strategies to improve their use to maximize overall pharmacy department operational performance and staffing effectiveness are described. SUMMARY: The use of operational benchmarking is increasing within health systems as a tool for continuously measuring and improving departmental performance and evaluating departmental success. Unfortunately, software used for benchmarking purposes is available through a limited number of commercial vendors and consultants, and these systems are unable to effectively measure department operations and overall performance. The theoretical value of benchmarking and productivity measurement systems, including a description of the various definitions, tools, and data sources for comparing pharmacy productivity data, is summarized. The limitations of commercially available vendor productivity monitoring systems and desired strategies for improving their use are also reviewed. Preferred productivity and cost metrics for measuring pharmacy department effectiveness are suggested, and strategies for obtaining value from external and internal productivity monitoring systems are explored. CONCLUSION: Challenges with external operational benchmarking and internal productivity monitoring systems are numerous. These systems rarely measure the quality of pharmacy services provided and their effect on patient care outcomes and the total cost of care. Benchmarking vendors must modernize their software and develop internal checks to confirm data integrity in order to make their products more useful and reliable. In addition, data supporting the patient care role of the pharmacist should be integrated into all productivity monitoring systems and be used to demonstrate the positive impact of pharmacy services on the total cost and quality of patient care.
Steve S Rough; Michael McDaniel; James R Rinehart
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Publication Detail:
Type:  Journal Article    
Journal Detail:
Title:  American journal of health-system pharmacy : AJHP : official journal of the American Society of Health-System Pharmacists     Volume:  67     ISSN:  1535-2900     ISO Abbreviation:  Am J Health Syst Pharm     Publication Date:  2010 Feb 
Date Detail:
Created Date:  2010-02-05     Completed Date:  2010-05-11     Revised Date:  -    
Medline Journal Info:
Nlm Unique ID:  9503023     Medline TA:  Am J Health Syst Pharm     Country:  United States    
Other Details:
Languages:  eng     Pagination:  300-11     Citation Subset:  IM    
Department of Pharmacy, University of Wisconsin Hospital and Clinics, 600 Highland Avenue, Madison, WI 53792, USA.
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MeSH Terms
Benchmarking / economics,  methods,  standards
Drug Costs
Efficiency, Organizational
Personnel Staffing and Scheduling / economics
Pharmacists / economics*,  organization & administration,  standards
Pharmacy Service, Hospital / economics*,  manpower,  organization & administration
Task Performance and Analysis
United States
Workload / economics*

From MEDLINE®/PubMed®, a database of the U.S. National Library of Medicine

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