| Development and validation of a patient satisfaction scale for musculoskeletal care. | |
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MedLine Citation:
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PMID: 10513497 Owner: NLM Status: MEDLINE |
Abstract/OtherAbstract:
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OBJECTIVE: To test the hypothesis that 3 distinct domains of patient satisfaction with musculoskeletal care--satisfaction with the office environment, provider-patient interaction, and treatment outcomes--can be measured reliably and, when considered separately, are more valid indicators of satisfaction than global measures. METHODS: Three hundred ninety-nine outpatients who presented with knee or shoulder pain were enrolled in a prospective cohort study. We measured patient satisfaction with musculoskeletal care by adapting a widely used generic satisfaction survey. RESULTS: Each domain of the scale was internally consistent, with Cronbach's alphas for satisfaction with the office environment, provider-patient interaction, and treatment outcome subscales of 0.68, 0.95, and 0.93, respectively. Validity correlations demonstrated the greater specificity of the subscales than global measures for particular aspects of musculoskeletal care. CONCLUSIONS: The musculoskeletal-specific satisfaction scale has excellent reliability and good discriminant validity. From a policy perspective, the distinct subscale structure is critical because problems within each domain may have different remedies. |
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Authors:
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D H Solomon; D W Bates; J Horsky; E Burdick; J L Schaffer; J N Katz |
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Publication Detail:
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Type: Journal Article; Research Support, Non-U.S. Gov't; Research Support, U.S. Gov't, P.H.S. |
Journal Detail:
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Title: Arthritis care and research : the official journal of the Arthritis Health Professions Association Volume: 12 ISSN: 0893-7524 ISO Abbreviation: Arthritis Care Res Publication Date: 1999 Apr |
Date Detail:
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Created Date: 1999-10-14 Completed Date: 1999-10-14 Revised Date: 2007-11-14 |
Medline Journal Info:
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Nlm Unique ID: 8809082 Medline TA: Arthritis Care Res Country: UNITED STATES |
Other Details:
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Languages: eng Pagination: 96-100 Citation Subset: N |
Affiliation:
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Division of Rheumatology, Immunology, and Allergy, Robert B. Brigham Multipurpose Arthritis and Musculoskeletal Diseases Center, Boston, MA 02115, USA. |
Export Citation:
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| MeSH Terms | |
Descriptor/Qualifier:
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Discriminant Analysis Female Humans Knee Joint* Male Middle Aged Musculoskeletal Diseases / psychology*, therapy* Office Visits Pain / psychology*, therapy* Patient Satisfaction* Physician-Patient Relations Prospective Studies Questionnaires / standards* Reproducibility of Results Shoulder Pain / psychology*, therapy* Treatment Outcome |
| Grant Support | |
ID/Acronym/Agency:
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AR-36308/AR/NIAMS NIH HHS |
From MEDLINE®/PubMed®, a database of the U.S. National Library of Medicine
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