| Developing telephone skills: making ring-ring go cha-ching. | |
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MedLine Citation:
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PMID: 20839507 Owner: NLM Status: MEDLINE |
Abstract/OtherAbstract:
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The telephone is the first interaction that most patients will have with your practice. What happens during that interaction will determine the patients' first impressions of your office and also their attitude toward the practice and the physician. This article covers simple steps that every practice can take to ensure a positive experience for the patients. These are steps that any practice can implement and will make certain that every patient has a positive first impression of you and your practice. |
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Authors:
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Neeraj Kohli; Neil Baum |
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Publication Detail:
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Type: Journal Article |
Journal Detail:
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Title: The Journal of medical practice management : MPM Volume: 26 ISSN: 8755-0229 ISO Abbreviation: J Med Pract Manage Publication Date: 2010 Jul-Aug |
Date Detail:
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Created Date: 2010-09-15 Completed Date: 2010-10-18 Revised Date: - |
Medline Journal Info:
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Nlm Unique ID: 8605494 Medline TA: J Med Pract Manage Country: United States |
Other Details:
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Languages: eng Pagination: 25-7 Citation Subset: T |
Affiliation:
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Urogynecology Department, Brigham Women's Hospital/Harvard Medical School, Boston, MA, USA. doctorwhiz@gmail.com |
Export Citation:
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APA/MLA Format Download EndNote Download BibTex |
| MeSH Terms | |
Descriptor/Qualifier:
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Appointments and Schedules Consumer Satisfaction* Humans Inservice Training Marketing of Health Services* Medical Receptionists* Practice Management, Medical* Social Behavior Telephone* |
From MEDLINE®/PubMed®, a database of the U.S. National Library of Medicine
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