Document Detail


Death of an infant after contacting a telephone triage call centre: is telephone triage really safe?
MedLine Citation:
PMID:  22802265     Owner:  NLM     Status:  In-Data-Review    
Abstract/OtherAbstract:
The death of a previously well 13-month-old infant approximately 5 h after his mother contacted the Queensland Nurse led telephone triage call centre '13Health' for advice is the first Australian casualty of telephone triage. Experience from this case and another 'near miss' incident Australia highlight the potential of this model of care to harm patients using the service when it attempts to provide health advice compared with health information.
Authors:
Antony Nocera
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Publication Detail:
Type:  Journal Article     Date:  2010-12-13
Journal Detail:
Title:  BMJ case reports     Volume:  2010     ISSN:  1757-790X     ISO Abbreviation:  BMJ Case Rep     Publication Date:  2010  
Date Detail:
Created Date:  2012-07-17     Completed Date:  -     Revised Date:  -    
Medline Journal Info:
Nlm Unique ID:  101526291     Medline TA:  BMJ Case Rep     Country:  England    
Other Details:
Languages:  eng     Pagination:  -     Citation Subset:  IM    
Affiliation:
Emergency Department, Dubbo Base Hospital, Dubbo, New South Wales, Australia.
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