Document Detail

Cross-Cultural Communication and Co-ethnic Social Networks: Perspectives and Practices of Independent Community Pharmacists in Urban Britain.
MedLine Citation:
PMID:  23406065     Owner:  NLM     Status:  In-Data-Review    
Despite the role of the pharmacist in the delivery of community health care, anthropological research placing them at the center of enquiry has been limited. In this article, I explore the experience of independent community pharmacists in hyperdiverse, urban communities. Research was conducted in East and South-East London, combining participant observation within pharmacies and active interviews with pharmacists. Pharmacists' narratives highlighted a sense of closeness to the lifeworld concerns of customers. They identified their ability to use cultural capital to build relationships through the delivery of successful cross-cultural care and by acting as brokers or patrons within co-ethnic social networks. Pharmacists position themselves as communication 'experts,' employ multilingual staff, and stock less commonly available products to provide a 'specialist' service for customers in hyperdiverse communities. I suggest that the pharmacy is a neglected space, and demonstrate how the autonomy afforded by independent practice provides a flexible and inclusive approach.
Kathryn Duckett
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Publication Detail:
Type:  Journal Article    
Journal Detail:
Title:  Medical anthropology     Volume:  32     ISSN:  1545-5882     ISO Abbreviation:  Med Anthropol     Publication Date:  2013 Mar 
Date Detail:
Created Date:  2013-02-14     Completed Date:  -     Revised Date:  -    
Medline Journal Info:
Nlm Unique ID:  7707343     Medline TA:  Med Anthropol     Country:  United States    
Other Details:
Languages:  eng     Pagination:  145-59     Citation Subset:  IM    
a London School of Hygiene and Tropical Medicine , London , United Kingdom.
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