| Creating a culture of mutual respect. | |
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MedLine Citation:
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PMID: 20362215 Owner: NLM Status: MEDLINE |
Abstract/OtherAbstract:
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The Joint Commission mandates that hospitals seeking accreditation have a process to define and address disruptive behavior. Leaders at Maimonides Medical Center, Brooklyn, New York, took the initiative to create a code of mutual respect that not only requires respectful behavior, but also encourages sensitivity and awareness to the causes of frustration that often lead to inappropriate behavior. Steps to implementing the code included selecting code advocates, setting up a system for mediating disputes, tracking and addressing operational system issues, providing training for personnel, developing a formal accountability process, and measuring the results. |
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Authors:
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Kathryn Kaplan; Pamela Mestel; David L Feldman |
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Publication Detail:
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Type: Journal Article |
Journal Detail:
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Title: AORN journal Volume: 91 ISSN: 1878-0369 ISO Abbreviation: AORN J Publication Date: 2010 Apr |
Date Detail:
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Created Date: 2010-04-05 Completed Date: 2010-07-09 Revised Date: - |
Medline Journal Info:
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Nlm Unique ID: 0372403 Medline TA: AORN J Country: United States |
Other Details:
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Languages: eng Pagination: 495-510 Citation Subset: IM; N |
Copyright Information:
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Copyright 2010 AORN, Inc. Published by Elsevier Inc. All rights reserved. |
Affiliation:
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Maimonides Medical Center, Brooklyn, NY, USA. |
Export Citation:
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APA/MLA Format Download EndNote Download BibTex |
| MeSH Terms | |
Descriptor/Qualifier:
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Attitude of Health Personnel Dissent and Disputes Humans Interprofessional Relations* Joint Commission on Accreditation of Healthcare Organizations Leadership Negotiating / methods, psychology New York Nursing Methodology Research Occupational Health Operating Rooms / organization & administration* Organizational Culture Personnel, Hospital / education, psychology* Pilot Projects Professional Competence* Program Development Qualitative Research Safety Management / organization & administration* Social Behavior* United States |
From MEDLINE®/PubMed®, a database of the U.S. National Library of Medicine
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