| Consumers with an intellectual disability and carers: perceptions of interactions with banks. | |
| | |
MedLine Citation:
|
PMID: 17287227 Owner: NLM Status: MEDLINE |
Abstract/OtherAbstract:
|
As more people with an intellectual disability reside independently in the community, there is both the need and the opportunity for them to use financial services, including banks and credit unions, and products such as cash machine cards, credit cards and loans. There is a dearth of information about interactions between consumers with intellectual disabilities and their carers, and financial service providers. This study investigated the perceptions of 94 consumers with an intellectual disability and 53 carers regarding interactions with financial service providers. Consumers and carers mentioned a number of problems with banks, and reported a low rate of successful resolution of these difficulties. Carers mentioned more problems than consumers, and more frequently reported intangible problems such as discrimination. The 'digital divide' was evident, with few consumers having access to Internet or telephone banking. People with intellectual disabilities need education programmes about electronic banking, their rights as consumers and their access to problem resolution strategies. |
| | |
Authors:
|
Susan C Hayes; Fiona B Martin |
Related Documents
:
|
17916117 - Bath aids and the subsequent development of bathing disability in community-living olde... 15319697 - Knowledge, personal risk and experiences of hiv/aids among people with disabilities in ... 18681347 - Communication difficulties and intellectual disability in end-of-life care. 10579667 - Community-based rehabilitation in the lao people's democratic republic. 8029377 - Crisis and acute brief therapy with adolescents. 11896237 - Solution of a 20-variable 3-sat problem on a dna computer. |
Publication Detail:
|
Type: Journal Article; Research Support, Non-U.S. Gov't |
Journal Detail:
|
Title: Journal of intellectual disabilities : JOID Volume: 11 ISSN: 1744-6295 ISO Abbreviation: - Publication Date: 2007 Mar |
Date Detail:
|
Created Date: 2007-02-08 Completed Date: 2007-06-29 Revised Date: 2009-11-03 |
Medline Journal Info:
|
Nlm Unique ID: 101229024 Medline TA: J Intellect Disabil Country: England |
Other Details:
|
Languages: eng Pagination: 9-21 Citation Subset: IM |
Affiliation:
|
University of Sydney, Australia. |
Export Citation:
|
APA/MLA Format Download EndNote Download BibTex |
| MeSH Terms | |
Descriptor/Qualifier:
|
Adult Caregivers / psychology* Comorbidity Consumer Advocacy* Consumer Satisfaction* Disabled Persons / psychology Economics* Female Health Services Needs and Demand Helping Behavior Humans Internet Male Mentally Disabled Persons / psychology* Middle Aged Problem Solving Social Support |
From MEDLINE®/PubMed®, a database of the U.S. National Library of Medicine
Previous Document: Consent in severely disabled children: informed or an infringement of their human rights?
Next Document: Assessing learning styles of adults with intellectual difficulties.