Document Detail

Communication strategies in acute health care: evaluation within the context of infection prevention and control.
MedLine Citation:
PMID:  22809856     Owner:  NLM     Status:  MEDLINE    
BACKGROUND: Communication in healthcare settings has recently received significant attention in the literature. However, there continues to be a large gap in current understanding of the effectiveness of different communication channels used in acute healthcare settings, particularly in the context of infection prevention and control (IPC).
AIM: To explore and evaluate the main communication channels used within hospitals to communicate with healthcare workers (HCWs) and to propose practical recommendations.
METHODS: Critical review of the main communication channels used within acute health care to communicate information to HCWs, and analysis of their impact on practice.
FINDINGS: The analysis covers verbal communications, standardization via guidelines, education and training, electronic communications and marketing strategies. Traditional communication channels have not been successful in changing and sustaining best practice in IPC, but newer approaches (electronic messages and marketing) also have pitfalls.
CONCLUSION: A few simple recommendations are made in relation to the development, implementation and evaluation of communications to HCWs; top-down vs bottom-up communications; and the involvement of HCWs, particularly ward personnel.
R Edwards; N Sevdalis; C Vincent; A Holmes
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Publication Detail:
Type:  Journal Article; Research Support, Non-U.S. Gov't     Date:  2012-07-17
Journal Detail:
Title:  The Journal of hospital infection     Volume:  82     ISSN:  1532-2939     ISO Abbreviation:  J. Hosp. Infect.     Publication Date:  2012 Sep 
Date Detail:
Created Date:  2012-08-21     Completed Date:  2013-01-07     Revised Date:  2014-02-20    
Medline Journal Info:
Nlm Unique ID:  8007166     Medline TA:  J Hosp Infect     Country:  England    
Other Details:
Languages:  eng     Pagination:  25-9     Citation Subset:  IM    
Copyright Information:
Copyright © 2012 The Healthcare Infection Society. Published by Elsevier Ltd. All rights reserved.
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MeSH Terms
Attitude of Health Personnel
Cross Infection / prevention & control*
Health Facilities*
Hospital Administration / methods*
Infection Control / methods*
Intensive Care / methods*,  organization & administration*
Grant Support
G0800777//Medical Research Council

From MEDLINE®/PubMed®, a database of the U.S. National Library of Medicine

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