Document Detail


Communicating with Latino patients.
MedLine Citation:
PMID:  19645369     Owner:  NLM     Status:  MEDLINE    
Abstract/OtherAbstract:
This article describes the efforts of the University of California, San Francisco, School of Nursing to develop the Spanish language and cultural competency skills of advanced practice nursing students by establishing an elective course, Communicating with the Latino Patient. The need for this training is reflected in the literature, which has shown that language barriers decrease patient satisfaction and quality of care and increase the likelihood of medical error. Fifty-seven first-year master's students participated in this course. The effectiveness of the training was monitored during and after each course by self-assessment surveys of the participants' language acquisition. The data suggest that the most successful outcomes result from limiting class size, emphasizing high interactivity, and incorporating clinical experiences in the instruction, as well as focusing exclusively on intermediate-level speakers when resources are limited. Training can be time consuming and costly, yet graduates agreed that the training was imperative and valuable.
Authors:
Pilar Bernal de Pheils; Naledi Marie Saul
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Publication Detail:
Type:  Evaluation Studies; Journal Article    
Journal Detail:
Title:  The Journal of nursing education     Volume:  48     ISSN:  0148-4834     ISO Abbreviation:  J Nurs Educ     Publication Date:  2009 Sep 
Date Detail:
Created Date:  2009-12-15     Completed Date:  2010-01-05     Revised Date:  -    
Medline Journal Info:
Nlm Unique ID:  7705432     Medline TA:  J Nurs Educ     Country:  United States    
Other Details:
Languages:  eng     Pagination:  515-8     Citation Subset:  IM; N    
Affiliation:
Department of Family Health Care Nursing, 2 Koret Way, Room N411Y, University of California, San Francisco, San Francisco, CA 94143-0606, USA. pilar.bernal_de_pheils@nursing.ucsf.edu
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MeSH Terms
Descriptor/Qualifier:
Advanced Practice Nursing / education*
Attitude of Health Personnel / ethnology
Communication Barriers
Cultural Competency / education*
Education, Nursing, Graduate / organization & administration*
Health Services Needs and Demand
Hispanic Americans / ethnology*
Humans
Medical Errors / prevention & control
Multilingualism*
Nurse-Patient Relations
Nursing Education Research
Patient Satisfaction / ethnology
Pilot Projects
Program Evaluation
Quality of Health Care / organization & administration
San Francisco
Transcultural Nursing / education*

From MEDLINE®/PubMed®, a database of the U.S. National Library of Medicine


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