| Communicate with patients using common office equipment. | |
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MedLine Citation:
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PMID: 10662265 Owner: NLM Status: MEDLINE |
Abstract/OtherAbstract:
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Computer telephony is the technology associated with the electronic transmission of voice, fax, or other information using a computer via the telephone. Medical practices are increasingly under pressure to raise the level of customer service they offer while controlling or cutting expenses. Properly used, interactive voice technology will help a practice expand customer contact, reduce operating expenses, and increase staff efficiency. This article provides an overview of one of the most effective uses of telephony for a medical practice-patient communication systems. It looks at the benefits of such a system, lists the reasons for and advantages of using appointment reminders, and provides tips and criteria for buying a system, judging sound quality, justifying the cost, and keeping patients satisfied. |
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Authors:
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L P Baker |
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Publication Detail:
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Type: Journal Article |
Journal Detail:
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Title: The Journal of medical practice management : MPM Volume: 14 ISSN: 8755-0229 ISO Abbreviation: J Med Pract Manage Publication Date: 1998 Sep-Oct |
Date Detail:
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Created Date: 2000-01-03 Completed Date: 2000-01-03 Revised Date: 2004-11-17 |
Medline Journal Info:
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Nlm Unique ID: 8605494 Medline TA: J Med Pract Manage Country: UNITED STATES |
Other Details:
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Languages: eng Pagination: 78-82 Citation Subset: T |
Affiliation:
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TeleVox Software, Inc., Mobile, AL 36695, USA. lindab@tvox.com |
Export Citation:
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| MeSH Terms | |
Descriptor/Qualifier:
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Communication* Humans Office Automation* Physician-Patient Relations* Telephone* |
From MEDLINE®/PubMed®, a database of the U.S. National Library of Medicine
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